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BD (Becton, Dickinson and Company) Informatics Technical Resources and Research Specialist in Ashland, Oregon

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most exciting global health issues.

Biosciences

BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.

About the role:

Technical support personnel at FlowJo are responsible for effective communication to the customer base through email (including written and graphical modalities), phone calls, video conference calls and in research collaborations. Other duties include and are not limited to - testing, documentation, product development, collaboration with other departments (software engineers, quality assurance, marketing, information technology, sales, and licensing staff), and a willingness to go the extra mile. Applicants must be legally permitted to work in the U.S.

Key responsibilities will include:

Assist users with technical support inquiries via phone, email, and Flow forums.

  • Teach scientists to use FlowJo’s bioinformatics platforms.

  • Communicate customer needs to teams (engineers and support).

  • Collaborate with Engineering and QA for testing, specifying existing and future software components as advised by direct user feedback and Flow community developments.

  • Stay up to date with and expand on expertise (flow cytometry and singe cell sequencing).

  • Produce and edit documentation, including revising existing and develop new application documentation in accordance with FlowJo's Technical Writing quality and standards.

  • Collaborate closely with other departments.

  • Present on topics related to software products.

About you:

You will be a self-starter and have a versatile skill set, willing to collaborate with both the team and customers, or to work independently to solve problems that may be scientific workflow or technical in nature. You will also be versed in software, passionate about science, have a strong desire to help customers solve problems with a positive attitude, and be capable of teaching/demonstrating our unique feature-set to a wide range of user proficiencies.

Education and experience:

  • College degree in relevant scientific domain. E.G. Immunology, bioengineering, computer science, etc.

  • 2+ years in teaching role, either as assistant professor, teaching assistant, customer service or equivalent.

  • Laboratory experience in biology, chemistry, immunology or similar.

  • Interest and experience in computer science and coding challenges.

  • Demonstrated passion for lifelong learning and self-motivation through continuing education.

Desired experience:

  • Coding experience in any relevant languages, including: HTML, Java, JavaScript, R, Python, C#, Objective-C++, MATLAB is a plus.

  • Previous experience with flow cytometry is also a plus.

Click on Apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#LI-PRO

Primary Work Location

USA OR Ashland - FlowJo

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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