BD (Becton, Dickinson and Company) Jobs

Job Description Summary

Provide customer support service on the operation and repair of diagnostic instrumentation produced and sold by BD Integrated Diagnostic Solutions (IDS).  Service includes telephone technical support, on-site visits, if necessary, as well as training of other service personnel and repairs performed on instrumentation located at IDS facilities, as needed.  Engineers will be expected to be committed to GMP, ISO, and Quality Standards.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by BD

• Provide follow-up service by calling customers who have recently had service interactions

• Maintain accurate records and documentation on service tickets

• Follow up on shipped parts that require a parts return (RMA)

• Complete service documentation as required

• Interface and work closely with advanced support specialists as required

MINIMUM QUALIFICATIONS:

Knowledge and Skills

• 3-4 years of service experience in the troubleshooting and repair of electronic systems

• Must have the ability to multi-task and be adaptable to changing business environment(s).

• Proficient PC skills (Microsoft Office package)

• Requires a good working knowledge of electronics and electro-mechanical devices

• Must have effective communication and customer service skills

• Working knowledge and practical experience of basic test equipment

• Working knowledge and experience of networking set up and troubleshooting

• Experience with PC assembly, upgrades and repairs are highly desirable

• Familiarization and experience with basic DOS commands is highly desirable

• PC-based application software knowledge highly preferred

• Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is highly desired

Education and Experience

• Associate's Degree, preferably in Electronics/Computers/Biomedical Engineering is required (with Molecular/Micro emphasis preferred) or equivalent two year technical or military training in electronics; Bachelor’s Degree preferred.

Hybrid qualifications

• ASCP certification / professional cert

• Clinical Laboratory experience- 2 years

Proposed Job Schedule

• Tue – Fri 9:30am-6pm EST

• Sat – 7am-3pm EST

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

NA (United States of America)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.