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BD (Becton, Dickinson and Company) System Support Engineer 1 - Sparks, Maryland in Baltimore, Maryland

Job Description SummaryProvide customer support service on the operation and repair of diagnostic instrumentation produced and sold by BD Diagnostic Systems (BDDS). Service includes telephone technical support, on-site visits, if necessary, as well as training of other service personnel and repairs performed on instrumentation located at BDDS facilities, as needed. Engineers will be expected to be committed to GMP, ISO, and Quality Standards.

Job Description

System Support Engineer 1 - Sparks, Maryland

Primary Duties and Responsibilities:

  • Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by BD

  • Provide follow-up service by calling customers who have recently had service interactions

  • Maintain accurate records and documentation on service tickets

  • Follow up on shipped parts that require a parts return (RMA)

  • Complete service documentation as required

  • Interface and work closely with advanced support specialists as required

Minimum Qualifications:

Education and Experience

  • Associate's Degree, preferably in Electronics/Computers/Biomedical Engineering is required (with Molecular/Micro emphasis preferred) or equivalent two year technical or military training in electronics; Bachelor’s Degree preferred.

Knowledge and Skills

  • 3-4 years of service experience in the troubleshooting and repair of electronic systems

  • Must have the ability to multi-task and be adaptable to changing business environment(s).

  • Proficient PC skills (Microsoft Office package)

  • Requires a good working knowledge of electronics and electro-mechanical devices

  • Must have effective communication and customer service skills

  • Working knowledge and practical experience of basic test equipment

  • Working knowledge and experience of networking set up and troubleshooting

  • Experience with PC assembly, upgrades and repairs are highly desirable

  • Familiarization and experience with basic DOS commands is highly desirable

  • PC-based application software knowledge highly preferred

  • Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is highly desired

Proposed Job Schedule

  • SAT - 9:00am – 5pm (EST)

  • TUES – FRI - 9:30am- 6:00pm (EST)


Primary Work LocationUSA MD - Baltimore

Additional Locations

Work ShiftNA (United States of America)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.