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BD (Becton, Dickinson and Company) Customer quality engineer in Beijing, China

Job Description Summary

Job Description

  • Reporting directly to the Manager, Customer Quality China Accounts, the Senior Customer Quality engineer,position is responsible for directing all BD Pharmaceutical Systems Quality Management activities for assigned Regional account customers in China as it relates to Customer interface.This position is responsible for all customer quality interfaces for customers in the assigned region, including negotiation and approval of Quality agreements and customer specifications for the region, management of Customer complaints and escalations, facilitation of Customer audits, and daily Customer support. The role closely interacts with the China Business Directors/Account Managers, works closely with regional leaders and WW Quality counterparts to integrate international quality and compliance initiatives.Through outstanding communication, effective problem solving, and active management of ambiguous situations, the role ensures product safety, product quality and compliance with all relevant global regulations and customer expectations. Success is measured in terms of the frequency and scale of product quality and organizational issues as well as business process effectiveness. Through internal and external stakeholder engagement; and people development; the incumbent produces durable and industry leading results supporting key business drivers.

  • Primary Responsibilities

Facilitate expert-to-expert discussions between BD and the customer regarding quality topics

  • Negotiate BD’s Quality position with the customer

  • Monitor and manage quality initiatives and issues

  • Engage with customers in all matters related to product quality

  • Provide high level consulting services to the customer base in all matters related to quality

  • Bring customers’ voices to Pharmaceutical system and manage customer impacting issues

  • Manage the training, escalation and closure of priority, high risk and escalated customer complaints

  • Participate in batch disposition strategy and internal processes and procedures, RMA (Return Material Authorization), when applicable Stay abreast of changing national/regional regulations

  • Lead the review and negotiation Specifications with customer(s);

  • Effectively navigate and lead through changes and evaluate the progress toward objectives

  • Pursue and actively manage key stakeholder relationships

  • Promote the use of knowledge management tool


  • Typically requires a minimum of a BS degree in science, engineering or other relevant discipline

  • Minimum of 5-8 years of experience in the pharmaceutical, medical device or other regulated field (mainly GMP, GLP, GSP,ISO13485) with a minimum of 3 years of experience in quality assurance, quality control, quality systems and/or regulatory compliance

  • Knowledge in the drug combination product testing (for instance E&L, SubVP, gliding force) is preferred

  • Strong communicator capable of interfacing at senior levels with pharmaceutical customers Organizing and facilitating initiatives with various stakeholders

  • Strong technical writing experience required (English); conversational French preferred

  • May require 25-40% travel

  • Level will depend on years of relevant experience, and size/complexity of customer base

  • Proven ability to work globally and form strong relationships on a global level

  • In-depth understanding of the application of quality systems to the pharmaceutical (and medical device industry)

Primary Work Location

CHN Beijing

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email