BD (Becton, Dickinson and Company) Field Service Representative (Vancouver, BC) in British Columbia, Canada
Job Description Summary
Based in Vancouver, BC, as the Field Service Representative, you will be providing on-site support to BD customers that includes, but is not limited to installation, corrective maintenance, preventative maintenance, and relocation/removal of flow cytometry instrumentation; after-hours phone support, holiday and weekend on-site and phone support could be required. In addition the FSR supports marketing and commercial initiatives, exhibitions, and clinical trials.
Use critical thinking to identify root cause and resolve instrument issues, with minimal direct supervision, while abiding by current guidelines and standards.
Focus on improving customer satisfaction in all interactions.
Complete technical service bulletins on assigned instruments, as per BD guidelines and timelines.
Properly maintain car stock inventory – including inventory counts and management, test equipment, tools, and technical data.
Complete service documentation, as the need arises, by the position function. Service documentation to be completed in compliance with Quality and Regulatory requirements.
Display maturity and judgment in time management and expense control.
Report quality control and other technical problems, in detail, to the appropriate support center and Manager.
Should be flexible and willing to travel based on the business needs, and outside of geographic area on short notice.
May be required to be available 24x7 via phone and rotate in schedule of on-call status.
Actively support FSR team and continuously looks to improve the team processes to build a more efficient work environment. Back-up other Service Representatives during heavy workload and when required.
Attend training on BD instruments as requested.
Work environments will include BSL-2, BSL-2+, BSL 3, and BSL 3 Qualifications:
The ideal candidate would possess an Electronics Technology diploma, B.Sc./B.A. degree preferred
2+ years experience in a similar field service role, within the biomedical industry strongly preferred
Experience with Flow Cytometry and Flow Cytometer Instruments, and/or optics/lasers, pneumatics, and hydraulics/fluidics
Experience with PCs/software/LIS/networking/database management knowledge is an asset
Knowledge of Windows and common Office programs (Word, Excel, PowerPoint)
Basic understanding of Immunology or other related scientific field is a plus
Should have a valid driver’s license
Should be able to travel to the USfor training purposes as required, and able to attain security clearance as required by the Government of Canada, in order to access government regulated sites
Strong analytical, problem-solving skills, interpersonal, and organizational skills
Individual should possess effective communication and customer service skills,
Should be resourceful and function autonomously
Willing to travel up to 40% of the time including overnight travel
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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.
Primary Work Location
CAN Mississauga - Derry Road West
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.