BD (Becton, Dickinson and Company) Jobs

Job Description Summary

Job Summary

This position is entry level, will partner with a team of Direct Sales Specialists and will be responsible for achieving sales objectives through targeted customer interaction, influencing product ordering, training and general sales support. The role will be responsible for the sale of BD Biosciences (BDB) consumable products (primarily flow cytometry) and will also enable and support BDB U.S. sales associates to drive revenue growth, enhance market development, coordinate account management and facilitate solution selling of BDB products through an improved customer experience. The person in this role will work directly with Marketing, Field Sales, Area Sales Directors, and Customers to generate, qualify, nurture, independently prioritize and triage sales leads/opportunities. The role will be home office and will report to an National Associate Sales Manager, BDB. The role will span across multiple territories and regions. Candidate must be willing and able to travel within the U.S. up to 25% of the time.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Duties and Responsibilities:

Drive revenue growth to meet or exceed the revenue budget in the U.S. for BD Bioscience (BDB) products by working in partnership with and enabling the BDB Sales organization with predominant focus in flow cytometry product! Key activities include:

• Maintain contact with existing customers as well as develop and influence new customers, primarily via the telephone or virtual/electronic channels, to achieve or exceed sales objectives.

• Understanding of general scientific lab organization and processes

• Persuasive communicator able to use consultative selling skills to find opportunities, overcome objections, and build relationships with customers.

• Professional with strong organizational, planning, communication, and problem-solving skills

• Partner with BDB Field Sales Specialists (Research Reagent and Instrument Sales) for the purpose of lead sharing and revenue optimization.

• Identify and monitor existing opportunities in sales funnel that require nurturing and provide appropriate follow-up; Work closely to support field sales colleagues to ensure smooth lead transfer and follow up

• Custom quotation conversion, follow up with customers with open quotations that have not converted to gather feedback and accelerate the sales cycle

• Analysis of sales reports for sales opportunities

• Inform sales specialists of customer product/sales inquiries

• Identify and contact decision makers at accounts, facilitate introductions to BD Bioscience reagent and instrument sales specialists.

• New lead identification via web searches, industry specific databases/websites and internal systems

• Create lead spreadsheets for upload by Marketo into Salesforce.com

• Documentation of customer information and generation of reports in Salesforce.com

• Manage the database of potential customers/CRM and contact them regularly.

• Operate the CRM (customer relationship management) systems and ensure authentic information is available with the company and for the BDB sales team.

• Internal and external clarification and communication of customer requests.

• Respond to, qualify and follow up on leads generated through marketing programs, trade shows, and inbound customer requests.

• First point of contact for BDB web inquiries.

• Help answer customer BDB product inquiries (i.e. inventory lookup, product expiration dating, order status etc).

• Understand the needs and expectations of customers and suggest suitable products.

• Interact with Customer Service NASSC functions to improve the customer experience with order escalation issues and follow them through to resolution.

• Provide support for the US BDB Sales Team for sales logistics activities related to BDB products.

• Lead internal order escalation processes on behalf of BDB Sales Specialists

• Generate quotes and respond to urgent customer sales inquiries

• Submit sample evaluation requests

• Support key customers in growth and long-term retention activities

• Analyze customer revenue and product trends as needed

Skills Preferred:

• Previous Flow Cytometry knowledge and/or basic immunology/cellular biology and relevant working experience highly preferred

• Strong knowledge of Microsoft office required, strong knowledge of SAP and Salesforce preferred

• Knowledge and experience with SAP and supply chain systems preferred

• Creative thinker with proven ability to resolve critical problems

• Strong organizational skills, pleasant personality and proven history developing effective business relationships.

• Analytical with financial orientation, able to analyze reports, the territory/market and determine demand generation strategies to target potential clients.

• Excellent interpersonal and listening skills; exceptional verbal and written communication skills with high level of confidence.

• Maintain a positive work atmosphere to include professional excellence, teamwork, and integrity.

• Self-motivated, results oriented with strong attention to detail, problem solving and time management skills. Ability to multitask and handle conflicts in the business.

• Assist other departments and team members when required or requested to help meet business needs.

• Ideal candidate will be able to consider future relocation opportunities for growth into field sales

Skills Required:

• Either 1-3 years of customer sales/support experience or 1-3 years Lab/Flow Cytometry/Life Science experience required; both are preferred.

• Minimum High School Diploma; BA/BS in Life Sciences, biological areas, business or related field strongly preferred

• Ability to travel to customer sales calls and meetings up to 25% of the time.

• A valid driver's license

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Jose

Additional Locations

USA WA - Seattle

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.