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BD (Becton, Dickinson and Company) Sr. Staff Engineer, Human Factors and User Experience Design (HF+UXD) in California

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

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We value our hardworking employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Medication Delivery Solution (MDS) is seeking a Sr. Staff Engineer to serve as an authority in Human Factors and User Experience Design (HF+UXD) and the site lead as we grow our footprint to our Brea, CA location.

This individual will utilize evidence-based tools in research, design, and business strategy to identify usability needs and risks, influence organizational culture across multi-functional teams and leadership, and drive user-centered design to reduce risks, minimize development costs, and improve market acceptance of solutions.

The HF+UXD Team works within the MDS Center of Excellence (COE). The goal of COE is to stimulate and lead concept and technology innovation spanning multiple product platforms. The role of HF+UXD within this group is to bring knowledge and expertise in user-centered design that begins with the initiation of programs and transitions into design and development. The HF+UXD engineer will have the opportunity to engage in numerous MDS product development programs across the Center of Excellence and 4 business groups – New Ventures in Franklin Lakes NJ, Catheter Care and Medication Delivery (CCMD) in Franklin Lakes NJ, Vascular Access Devices (VAD) in Salt Lake City UT, and Infusion Specialty Disposables (ISD) in San Diego and Brea CA. They will also serve as a key partner and contributor to the MDS Lean Engineering group that works to optimize engineering tools, standard methodologies, and R&D procedures across MDS.

Responsibilities:

The Sr. Staff HF+UXD engineer will serve as a strategic and executional leader across the MDS business for human factors engineering and user experience design – engaging in product design work and independent review, including the following:

  • Usability Strategy, Planning, & Execution:

  • Strategize with multi-functional core teams and leaders to ensure human factors and usability design strategies and plans are appropriately scaled across multiple and/or sophisticated high impact, business critical programs.

  • Execute HF+UXD results for key programs by working independently, supervising the execution of others, managing the work of external vendors, and collaborating with project teams to ensure high quality deliverables.

  • Generative Research & Front-End Innovation:

  • Partner and collaborate with front end innovation teams to conduct generative research such as observational research (contextual inquiry and ethnography), driven usability assessment, subject matter expert (SME) and key opinion leader (KOL) interviews, focus groups, and surveys.

  • Design Thinking, Human Factors, & Usability Engineering Tools:

  • Lead Innovation Workshops with small and large multi-functional or technical teams that focus on a variety of subjects including insights distillation, concept generation, or solutions optimization to improve safety and/or user delight.

  • Drive understanding of the human-system interface through the creation of user profiles, environmental characterization, workflow mapping, task analysis, functional modeling, use cases / scenarios, and more.

  • Utilize anthropometry, biomechanics, and human capability data to support, analyze, and optimization system design and ergonomics.

  • User Needs/Requirements & User Risk Assessment:

  • Distill research insights into themes that advise user needs, user risk, and user interface design through processes such as KJ Analysis or Affinity Diagrams to ensure traceability.

  • Have a deep understanding of the requirements management process that focuses on the creation of user needs and partner requirements to influence standard methodologies across multi-functional teams and leaders.

  • Evaluate Use Error and use-related risk analysis (URRA, aEURA, uFMEA, and/or Hazard Analysis) and contribute to mitigation efforts in partnership with medical affairs and multi-functional teams.

  • Design of Digital & Physical User Interfaces:

  • Design and develop user interfaces which include but are not limited to devices, software, packaging, instructions, and training

  • Utilize low to high fidelity prototyping methods to enable quick turn customer centric design loops that power Agile processes and decision making.

  • Formative Evaluation, Design Validation, and Summative Human Factor Validation:

  • Design, plan, execute, analyze, and report using qualitative and quantitative research as part of formative study evaluation which may include heuristic evaluation, expert review, simulated use studies, and actual use studies.

  • Serve as executional lead and/or the contact for external vendors and business group Verification & Validation (V&V) teams during Design Validation and Summative Human Factors Validation Testing.

  • Partner with internal and external teams such as Global Clinical Development, Pre-Clinical Development, and Medical Affairs to perform Pre-Clinical and Clinical Studies.

In addition to program responsibilities, this role will also work to lead efforts to educate and improve human factors engineering and user experience design throughout the BD community. They will accomplish this by doing work that exemplifies best practices, mentoring other engineers within HF+UXD and on project teams, participating in and holding training/workshops, and providing constructive challenge to MDS and cross-business teams as independent reviewers and advocates of the customer and end-user.

A key characteristic of an associate in this role is an all-in, get-your-hands-dirty approach that continues to persevere and find allies even when faced with obstacles. The associate should be able to figure out how to prototype a concept quickly, in sometimes non-traditional ways, to get a quick reaction or test feasibility with end users to enable Agile development.

Skills:

Required:

  • 6-10+ years of technical experience

  • Bachelor’s Degree in a technical field (mechanical engineering preferred)

  • Deep understanding of applicable standards and industry guidance for medical devices and usability engineering including IEC 62366-1, FDA Guidance for Human Factors (2016), IEC 62366-2, HE75, ISO 13485, FDA Guidance for Design Controls, & ISO 14971

  • Extensive experience performing usability studies and translating HF+UXD findings into user-needs/requirements, user risk, and/or design solutions related to the user interface

  • A minimum of 5 years proven experience executing and leading/managing the work of outside partners and/or internal team members

  • Mastered at least one of the following to support innovation, design, and development:

  • Sketching or Graphic Design

  • 3D Modeling, Drafting, and Physical Prototyping (SolidWorks Preferred)

  • Wireframing and Digital Prototyping (Adobe XD and Axure preferred)

  • Technology Development in areas such as Mechanical, Electrical, or Software Engineering

  • Demonstrated creation of new concepts and Intellectual Property (IP)

Preferred:

  • Master’s Degree or PhD in a technical field (mechanical engineering, systems engineering, human factors engineering, industrial design, human-computer interaction, or biomedical engineering preferred)

  • 5+ years of experience working with medical devices

  • Highly motivated self-starter able to influence teams, leaders, and key program partners

  • Mastery of written and verbal communication skills, with ability to present sophisticated ideas to multiple levels

  • Professional, creative, analytical and problem-solving skills

  • Experienced level technical judgement, leadership, and interpersonal skills

  • Experienced facilitation and analytic skills with an open mind

  • Extensive knowledge of engineering first principles

  • Mastery of the End-to-End Product Development Process

About MDS:

At Medication Delivery Solutions, we are committed to enhancing patient and clinical outcomes by redefining parenteral medication preparation and administration. To accomplish this, we are relentlessly focused on:

  • Eliminating complications

  • Reducing cost

  • Improving safety for our patients and providers

  • Enabling access to better care around the world

Our customers—healthcare workers from hospitals to non-acute sites such as doctor’s offices, outpatient surgery centers, clinics and rehabilitation centers, as well as public health agencies—use more than 15 billion units of MDS products every year.

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA CA – Brea

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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