BD (Becton, Dickinson and Company) Field Service Engineer Cape Town, South Africa in Cape Town, South Africa
Job Description Summary
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
As a Field Service Engineer, reporting to the Technical Service Manager, you will be responsible to deliver technical support on the assigned BD Bioscience and BD Integrated Diagnostic instrumentation and systems within the assigned region in order to guarantee customer satisfaction through an outstanding service and efficient mastery of reported incidents and requests of the customer. You will also be responsible for performing advanced troubleshooting on complex instrumentation and may be assigned to more difficult customer situations, requiring advanced experience in customer management both within the individual assigned territory and within the region. In addition, you will also provide customer instruction on basic system operation, maintenance procedures also technical coaching and mentoring of other field engineers.
Other Key Responsibilities :-
Actively promote BD products and services
Liaise with colleagues and other departments to share information and formulate plans to resolve customer inquiries
Participate in continuous improvement programs and projects within company
Remote support, diagnostics & troubleshooting
Field corrective actions & preventive maintenance
Escalating relevant issue, instrument breakdown or customer complaint to BD (internal) or external partners (Distributors)
Service contract selling
Installation and replacement of various model Uninterruptible Power Supply's (UPS) at customer sites"
Functional administrative reporting
Opportunity detection/customer focus
Maintenance of car stock
Successfully finish the formal training as required by territory assignment.
Participate and successfully finish the required BD continuing education programs consistent for the job position.
Keep working knowledge up to date through continuous learning (instrument manuals, service bulletins..)
About You :-
Educated to a national diploma in electronics/engineering (or equivalent),
Five years’ experience in a technical service medical instrument field environment or similar.
To work autonomously, independently generating, prioritizing and completing projects.
Hold valid Driver’s License
Job Profile requires extensive traveling and to be on standby to support customers beyond the working hours and in holidays
Why join us?
A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
To learn more about BD visit https://emea.jobs.bd.com/
Primary Work Location
ZAF Cape Town - Oude Molen Bus Pk
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.