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BD (Becton, Dickinson and Company) Sr. Manager Quality, Distribution Operations in Covington, Georgia

Job Description Summary

This role’s primary responsibilities include assuring the DC maintains a robust, effective Quality Management System that complies with applicable regulations, laws and BD procedures. The role will provide Quality oversight at BD’s large capacity DC with greater levels of complexity due to the number of business units served, in addition to supervision of services provided such as returns, re-boxing, etc. The Sr. Manager, Quality, Distribution Operations assures the local organization and resources adequately support BD’s requirements and priorities in order to create customer value addressing elements critical to business success. The Sr. Manager of Quality role reports to the Associate Director, Quality, US Distribution Management.

Job Description

This role’s primary responsibilities include assuring the DC maintains a robust, effective Quality Management System that aligns with applicable regulations, laws and BD procedures. The role will provide Quality oversight at BD’s large capacity DC with greater levels of complexity due to the number of business units served, in addition to supervision of services provided such as returns, re-boxing, etc. The Sr. Manager, Quality, Distribution Operations assures the local organization and resources adequately support BD’s requirements and priorities in order to create customer value addressing elements critical to business success. The Sr. Manager of Quality role reports to the Associate Director, Quality, US Distribution Management.

  • Responsible for the development, maintenance, and execution of the DC Quality Management System in compliance to ISO 13485, 21 CFR 820 (QSR), BD Corporate Policies and Procedures, Regional Quality Standards, BU Quality Agreements and other applicable regulations.

  • Promote a culture of Quality across the local organization that ensures management commitment and understanding of ISO and QSR regulations as they apply to Storage, Distribution and Transportation.

  • Responsible for establishing and leading local site implementation of annual Quality Objectives and Key Business Drivers established for DC operations.

  • Responsible for managing and maintaining an effective local Quality organization, training, development programs, subject matter expertise, defining and assigning associates’ responsibilities, succession plans, establishing annual IIG’s and evaluating performance.

  • Serves as a Designated Representative as appropriate to ensure day to day operations meet states’ licensing requirements for medical device and/or wholesale drug distribution regulations as applicable.

  • Utilize metrics and reporting to effectively monitor processes, report on performance, drive improvement, and provide cost savings to the business.

  • Employ and share best practices and tools to accelerate continual quality improvement into DC organization locally and across the region, initiating lessons learned and best practice concepts; to introduce pro-active improvement and prevent recurrence of issues.

  • Partner with the businesses and provide summary input on key packaging and configuration issues in order to maintain document currency to product and customer requirements.

  • Effectively evaluate and provide direction to the DC with inventory that has suspected damage and is at risk of being scrapped. Manage the ERP non-conformance process, collaborate on issues to provide detailed information to source plants, vendors, or carriers to determine root cause.

  • Monitor for trends, escalations, and partner with sources of root causes to implement effective corrective actions that reduce non-conformances and risk in future shipments.

  • Oversee and monitor the scrap process to ensure compliance to procedure, timeline, and regulatory requirements (hazwaste)

  • Facilitate the escalation process with businesses for disposition of inventory identified as non-conforming is not meeting established timelines.

  • Responsible for managing and maintaining effective non-conforming product (Global Hold, Local Hold, Ship in Quarantine, Damages, etc.)

  • Responsible for managing and maintaining effective, efficient Returns operation that maximize value to the region and meet established performance metrics.

  • Responsible for managing and maintaining effective, Rebox operation that meets applicable regulatory and business unit requirements, maximizes value to business units served and meet established performance metrics.

  • Collaborate with Transportation on carrier related issues and driving claims to resolution where escalation is needed. Also assist Supply Chain and partner with BD businesses on carrier related issues where root cause analysis and corrective actions are initiated to improve carrier performance.

  • Partner with Operations and Supply Chain Relations on customer related issues and driving claims to resolution where escalation is needed.

  • Generate monthly and quarterly metric reports for regional leadership review. Attend and participate in Regional DC Quality metric calls. Represent Quality as a member of the local DC leadership team.

  • Attend weekly and/or monthly site manager/process owner meetings as established.

  • Conduct audits as required in compliance with regulatory requirements, e.g. ISO 13485, 21 CFR 820.

  • Travel to support Quality Management and audit functions at other DC facilities, and support Customer visits to gain an understanding of Customer issues, determine root cause, establish and drive corrective actions and improve Customer satisfaction.

EXPERIENCE:

  • BS Degree in Quality Engineering preferred, or related field.

  • Minimum of 10 years’ experience within quality, supply chain, manufacturing and/or distribution;

  • Minimum of 5 years’ Quality experience in a regulated environment, preferably in Medical Device and/or Pharmaceutical.

  • Minimum of 5 years in general managerial or equivalent roles

  • Knowledge and experience with Medical Device regulations, ISO 13485 and 21 CFR 820, preferred

  • Computer skills (Excel, Word, Power Point, etc.)

Proficiencies:

  • Process oriented, Continuous Improvement Experience

  • People leadership including developing, coaching, listening, collaborating, and delegating

  • Organizational, analytical and process efficiency skills

  • Interpersonal and communication skills (written and oral)

  • Project leadership skills

  • Initiative and commit to results

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#LI-PRO

Primary Work Location

USA GA - Covington Global Dist Center

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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