Job Information
BD (Becton, Dickinson and Company) Field Service Engineer in Drachten, Netherlands
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
About the role
For the BD Integrated Diagnostic Systems Technical Service organization in the Benelux we are looking for a Field Service Engineer
The candidate reports to the IDS Service Manager and is responsible for delivering technical support on the assigned BD Diagnostics instruments and systems in order to guarantee customer satisfaction through an outstanding service and efficient mastery of reported incidents and requests of the customer.
Main responsibilities will include:
On site support & Operational excellence
Perform local technical support on the assigned BD Diagnostics instruments and systems as agreed in the customer service level agreements (SLA); such as installations, deinstallations, relocations, certifications (IQ/OQ) and repairs.
Handle from a more in-depth knowledge of certain instruments and systems, more complex problems, in an independent way by:
Checking performance and reporting & documenting completion and performance of service intervention, in order to deliver a qualitative service in accordance to the BD specifications and customer SLA’s.
Work together with the Planning & Dispatching on scheduling the appointments with the customer; ensuring all necessary goods, spare parts and tools are available; handling and assuring the logistics, executing the vital actions.
About you
Educated on MBO4 or HBO level in a technical direction (Electronics, Mechatronics, etc.), you’ll have a proven track record in field service engineering preferably working with complex instruments with a good knowledge of computers, networks, electronics, fine mechanics and automation. You’ll also have a strong grasp of structured and controlled working practices, with clear and accurate documentation and reporting. In addition to this your other attributes include:
Fluent Dutch and English knowledge (Any other European languages is a plus)
Strong customer focus and good communicational skills
A solution-orientated and stress-resistant personality
Good social skills and the capability to share knowledge
High independence and ability to work alone
Pro-active working attitude
Eager to learn new technology
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
NLD Drachten - Kraaiheide
Additional Locations
BEL Erembodegem - Dorp 86
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.