BD (Becton, Dickinson and Company) IT support specialist in Drachten, Netherlands

Job Description Summary

Job Description

About us

BD Kiestra is part of Becton Dickinson (BD), a leading medical technology company that is active worldwide.

BD Kiestra develops and produces high-quality innovative automated laboratory systems for medical bacteriological laboratories. By automating laboratories, large amounts of samples are processed efficiently to enable faster treatment of patients. Our mission is to advance the world of health.

Why choose BD?

BD Kiestra is an innovative company with enthusiastic, committed colleagues who have strong ties across the organization. The company has a pleasant, informal atmosphere where you as an employee have the opportunity and responsibility to show initiative and to deploy creativity.


The IT Specialist (SSS) is part of the Service Engineering Team, within the Global Technical Services organization, supporting the BD Kiestra Lab Automation platform. Currently the team consists of ±15 specialists from various disciplines, with the responsibility to support the Lab Automation Platform and its Service organizations globally.

Job description

As an IT specialist, you will provide support and help support and drive continuous improvement for the System Control Unit (SCU). The SCU controls all modules of our lab automation solutions and consists of a comprehensive server system. The SCU is installed together with the BD Kiestra solution at the customer location. You are the main point of contact for questions on the SCU during tender phase, installation & life cycle management of the SCU. You act as a liaison between the Customer Service Desk and R&D. On an occasional basis you are expected to join field installations.

Core activities include:

  • Provide Third-line support during SCU related issues

  • Join conversations with customers on SCU implementation topics

  • Documentation owner off guides & procedures related to SCU

  • Participate in the further design of the SCU

Intern capabilities guideline

  • Excellent communication ability

  • Ability to deal with changing priorities

  • Self-starting/pro-active

  • Coaching/mentoring others

Job requirements:

  • English writing and speaking

  • Dutch writing and speaking is a preference

  • Cisco CCNP

  • Knowledge of VMWare

  • MSCE Server infrastructure

  • Knowledge of Active Directory policies & right structures

  • Minimum of 3 years of work experience in independently

managing server and network infrastructures

  • Must be prepared to travel globally on an occasional basis (10%-15% of the time)

  • Preferred: experience in a customer facing consulting role


Are you interested in this position? Please click on the "apply" button or if you have further questions contact Fruzsina Hunko at

Primary Work Location

NLD Drachten - Marconilaan

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.