BD (Becton, Dickinson and Company) System Support Engineer 1 in Drachten, Netherlands
Job Description Summary
Are you customer-focused? Are you passionate about medical devices and diagnostic instrumentation?
As a System Support Engineer 1, you process the corresponding information in the service management system. In such a way that it is clear to all involved, what the problem is, what measures have been taken, and what the current status is.
Your main responsibilities:
Answer inquiries for technical assistance by telephone, chat and email and identifies customer problems, and troubleshoots instrument issues of basic to moderate complexity with limited assistance.
Document customer interactions in a complete and accurate manner through the service management system.
Closely follow up on ongoing service interactions with customers.
Leverage additional tools to resolve issues such as merged reality and remote system access.
Promote and ensure a culture of privacy and security related to PHI according to HIPAA and GDPR stipulations.
Manage a high degree of customer satisfaction by instilling confidence in BD products and services.
Working in a fixed 5-shift schedule is part of the task to guarantee a 24/7 service. You will of course receive extra benefits.
As our future colleague
You typically require a technical bachelor’s degree / MBO degree or a degree in another relevant field. In addition, you have proven experience at a technical Helpdesk or at a Service desk.
You have affinity with mechatronics and machine control.
You have (some) IT skills (plus!).
You are proficient in English.
You are analytical and have excellent problem solving skills (technical).
You are stress resistant and quality conscious.
You are customer focused and you have excellent communication skills.
You are organized and structured!
A professional challenge in a highly motivated team, a global environment and with long-term perspectives. A familiar working atmosphere in an innovative environment where your opinion matters. Diversity characterizes our corporate culture, and we are convinced that it makes us a stronger team. We value each person as an individual with their abilities and needs. In this sense, we welcome applicants who wish to work part-time, people with severe disabilities and applicants of any gender.
If you’re a team player who is passionate about healthcare, and we’ve just described your career aspirations click on the “APPLY” button and send us your application in English.
Primary Work Location
NLD Drachten - Marconilaan
NL CSD WK8 (Netherlands)
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.