BD (Becton, Dickinson and Company) System Support Specialist II. in Drachten, Netherlands

Job Description Summary

Job Description

Location: Drachten

As a System Support Specialist reporting to our Service Engineering Manager, you’ll serve as the technical Subject Matter Expert for assigned Medical Diagnostic instruments and be accountable for service readiness, sustainability and product life cycle management of these products to meet all functional and business objectives. You will be developing tools and documentation necessary to assist during product installation, repair, troubleshooting and maintenance.

You’ll be also accountable for:

  • New Product Development and sustaining engineering activities with the goal to drive continuous improvement, instrument reliability, service costs and customer satisfaction .

  • Travelling domestically and internationally up to 15%

  • Acting as a Service CTM member for assigned Lab Automation diagnostic instruments.

  • provides leadership to the extended regional field service teams located around the world with a focus on enhancing the customer experience.

Educated to BA/MA level in a technical direction (Mechanical or Electrical or Systems Engineering) , you’ll have a proven track record of working in a customer facing role handling both hardware and software ideally at a medical device company . Preferably you have experience with new product development and project management.

You’ll also have a strong grasp of structured and controlled working practices, with clear and accurate documentation and reporting.

In addition to this your other attributes include:

  • Fluent English knowledge

  • Experience of working in an international environment

  • A solution-orientated and stress-resistant personality

  • Good social skills and the capability to share knowledge

If you’re a team player who is passionate about Medical Devices and healthcare and we’ve just described your career aspirations, then please click on the APPLY button.

Primary Work Location

NLD Drachten - Marconilaan

Additional Locations

Work Shift

NL 40 Hr M8T8W8T8F8 (Netherlands)

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.