BD (Becton, Dickinson and Company) Business Analyst Salesforce.com in Erembodegem, Belgium

Job Description Summary

Job Description

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has more than 45,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. For more information on BD, please visit www.bd.com .

BD Belgium staffs over 600 people in its offices in Erembodegem and Temse.

To strengthen IT in Erembodegem, we are currently looking for a:

Business Analyst SFDC

JOB SUMMARY:

The Salesforce.com (SFDC) Senior Business Analyst interacts with business partners in sales, service, and marketing to comprehend and translate business process and system needs into functional solutions. This position is responsible for the collection of business requirements, translation of business requirements into functional systems, documentation and verification of processes, development of test cases, and facilitation of communications across business and technical stakeholders. The SFDC business analyst will be the subject matter expert and deliver complex projects with agility and independence, assuring on-time delivery, budget compliance, and IT policy compliance, in the best interests of BD’s stakeholders. The candidates must possess strong communication, problem solving, relationship-building, and negotiation skills, in addition to possessing knowledge and proven experience with Salesforce.com declarative configuration, Sales/Service Cloud capabilities, and sales and marketing processes. The ideal candidate will be self-driven, analytical and innovative, prioritize effectively, organized, detail oriented, able to work with cross-functional teams, and quickly adapt to change.

PRIMARY DUTIES & RESPONSIBILITIES:

  • Manage business demand through development, triage, and facilitation of business cases.

  • Manage vendor communications, facilitate the creation and review of vendor project estimates, and ensure vendor delivered solutions meets user and functional requirements.

  • Partner with key business stakeholders to collect and create user requirements, functional requirements, and baseline and ROI metrics.

  • Write comprehensive design specifications (functional specifications and solution/technical design document), functional unit test, and user acceptance tests.

  • Conduct analysis on and design solutions to solve business problems, leveraging the Salesforce.com & Marketo platform.

  • Perform gap analysis between Salesforce.com/Marketo capabilities and business requirements.

  • Deliver projects and oversee application development to ensure solutions meet business needs, best practice, and BD’s design standards.

  • Coordinate efforts across IT to design interfaces and complementary components.

  • Assist in developing data migration strategies and implementing data cleansing/data quality tools.

QUAL I F I C A T I O N S

Required

  • Proven functional professional with full lifecycle SFDC implementation experience and at least 2+ years of experience working with SFDC.

  • Experience with vendor management including performance, communication, and project estimate management.

  • Proven ability to translate business process into functional requirements and solution design.

  • Salesforce.com Admin Certification.

  • Excellent communication in business English including verbal, written, and presentation skills. Ability to influence stakeholders across various levels in the organization, work independently, and manage ambiguity.

  • Ability to function in and lead cross-functional global & regional virtual teams.

  • Ability to effectively balance and prioritize multiple projects concurrently.

  • Experience with waterfall and agile project management methodologies.

Preferred

  • Salesforce.com Advanced Administrator, Sales Cloud, Service Cloud, and Community Cloud certifications.

  • Marketo Administrator certification.

  • Business proficiency in other prominent EMEA languages like German, French, Arabic,… is a plus.

  • Admin Experience with Salesforce.com Lightning UI.

  • Experience with and knowledge of integration components for Salesforce.com.

  • Experience with apex triggers, classes, visual force, lightning components.

  • Experience with Salesforce.com data and meta-data migration tools.

  • Experience working in a large, regulatory governed, and complex corporate matrix structure.

  • Experience in European or EMA Healthcare market.

  • Knowledge of ServiceMax, Oracle CPQ, and Apttus.

Offer:

  • A varied function with international contacts within a company with an important social contribution in a value driven organization

  • An informal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop

  • A very attractive remuneration package

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.