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BD (Becton, Dickinson and Company) Customer Care Representative BeNeLux in Erembodegem, Belgium

Job Description Summary

Job Description

Role:

BD is looking for a number of fixed-term and permanent Customer Care Representatives to join the team in supporting the go-live and hypercare of a strategic regional program.

The Athena-2 Program is aiming to replace current Legacy ERP & ERP Satellite systems as well as to deliver new solutions to address current and future business needs. The program is about the transformation of our Quote to Cash (QTC) solutions and transitioning to a more customer centric QTC solutions and operating model.

Currently we have open positions in Belgium, Poland, UK, Ireland, France, Italy, Spain, Germany and Sweden.

As a Customer Care Representative, you will:

  • Be the first point of contact for our customers: answering calls, chats and written inquiries, provide information concerning orders, products, deliveries and Athena-2 related process changes impacting our customers.

  • Be responsible for daily activities such as creation of credit notes, returns and replacements, backorder management.

  • Handle customer service claims: intake, logging and follow up of customer claims.

  • Support the sales team on inquiries such as checking product availability and order status.

The ideal candidate will demonstrate:

A bachelor’s degree or equivalent in experience

Fluent in the languages spoken in the country where the role is based

Customer centric mindset

Good communication and effective listening skills

Enjoying a variety of administrative tasks

Team-player

In return, BD offers:

  • An inclusive environment, where you will have the opportunity to work with colleagues across multiple locations.

  • An informal working atmosphere, dynamic corporate culture and an environment that allows you to grow and develop.

  • Strong sense of purpose and opportunity to join our 75,000 associates in Advancing the world of healthâ„¢

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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