BD (Becton, Dickinson and Company) Customer Care Representative EMA in Erembodegem, Belgium
Job Description Summary
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has more than 45,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. For more information on BD, please visit www.bd.com. BD Belgium staffs over 600 people in its offices in Erembodegem and Temse. To strengthen the Order Management Team in Erembodegem, we are currently looking for a: Customer Care Representative EMA Role: This position functions as the single point of contact for all EMA customers within Customer Service for his/her specified region/countries related to order management and status updates. He/she is responsible for receiving, analyzing, handling and replying to all customer orders and questions. The Customer Care Representative plays an important role in follow-up and reporting of the pending order status to our internal BD stakeholders & external customers. Responsibilities: - Order entry and allocation: - Receive and analyze the incoming orders from the EMA region in order to guarantee complete, qualitative and correct data and information about the orders to ensure that BD products, goods and instruments are delivered on time and in an efficient and qualitative manner - Check and screen order requests - Analyze the quality of the order requests - Gather and add missing order & customer master data and additional information - Prepare a correct and complete order-header in order to facilitate order entry - Enter the order correctly with confirmed prices - Act as the central contact point for all internal BD departments that need to provide input or that need to be informed about the order fulfillment process from order receipt to goods ready for shipment in the EDC ( local sales department, credit control department, supply chain department, €¦) - Release and planning: - After order entry, allocation and receiving of all needed approvals, release the order
Primary Work Location
BEL Erembodegem - Dorp 86
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.