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Job Information

BD (Becton, Dickinson and Company) Customer Order Management Core SME in Erembodegem, Belgium

Job Description Summary

Athena 2 is the transformation program for the BD EMEA region encompassing changes in ways of working supported by new IT tools. Athena 2 will alongside the Legal Entity Integration (LEI) project merge the legacy-BD and legacy-Bard entities as well as migrate the current order-to-cash and finance processes and related IT solutions to new ways of working.

The A2 SME Order to Delivery will be a core team member of the Athena 2 – program with a primary focus to secure the program deliverables within the Order-to-Delivery framework for Wave 2.

Job Description

Your responsibility:

Contribute to the successful implementation of ATHENA 2 in EMEA, by providing Subject Matter Expertise.

  • built a coordinated process for efficient and effective sales order capture and processing for customers via different sales channels.

  • Improve touchless order processing by means of standardized processes and business rules

  • Align the order types and processes in accordance with the BD Operating Model.

  • Post-order intake handling of customer sales from posting/creation of the order in SAP S/4, until hand-over to transportation and warehouse

  • Manage of reservation contracts and large tender orders

  • Daily backorder management

  • Drive cultural and process changes related to the transformation.

In detail, you will support:

  • Unit Testing & Documentation: Understand inbound and outbound documentation processes and how the systems configuration matches these processes in the best possible way. Identify the vital unit test scenario’s and execute the system and role specific user testing.

  • Integration & User acceptance testing support: Support the test users in their ability to identify & execute the test scripts.

  • Training: Support the trainers to get them to the envisioned level of knowledge & expertise to drive the trainings for the end-users

  • Go-Live/Hypercare support: As the go live approaches, you will provide support in the preparation activities. After go-live, you will act as primary point of contact to support the Order Management/Order Fulfillment team.

Your profile:

You are a specialist in Order Management Processes, ideally within EMA Region and have a proven understanding of end-to-end quote-to-cash processes. Others would describe you as someone that builds positive relationships, with strong interpersonal skills. You're very agile with a customer-mindset. Lastly, you are proficient in English.

What can you expect from us?

We are an international organization with a meaningful social contribution. Our working atmosphere is informal, but with a high-performance culture. We pay a lot of attention to personal development and continuous improvement. We offer a very attractive remuneration package, working from home & flex-time; and oh, did you know we have a restaurant and a gym in our office?!

Interested? Apply now!!

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

BEL Olen, DEU Heidelberg - Tullastrasse, DEU Karlsruhe, FRA Le Pont-de-Claix Cedex

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email