BD (Becton, Dickinson and Company) Customer Service Representative in Erembodegem, Belgium

Job Description Summary

Job Description

Job Description: Customer Care Representative

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories.

The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues.

BD has more than 45 000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. For more information on BD, please visit www.bd.com .

BD Belgium staffs over 600 people in its offices in Erembodegem and Temse.

To strengthen the Customer Care Organization in Erembodegem, we are currently looking for a:

CUSTOMER CARE REPRESENTATIVE

Role:

As part of a dynamic team you will be responsible for managing customer inquiries and developing strong customer relations with internal and external customers.

Responsabilities:

  • First point of contact for customers: answering calls and written inquiries, provide information concerning orders, products and deliveries.

  • Monitoring of backorder situations.

  • Follow up of service complaints: creation of credit notes, returns and replacements

  • Support on the daily tasks of our Customer Care Department

  • Supporting your dedicated group of account managers on daily inquiries such as checking stock availability, logistic profiles, order status on a cross business level.

  • Supporting Order Entry team and Master Data team by handling and responding the created tickets of both teams.

  • Handling standing orders of customers

Qualifications:

Our ideal candidate matches the following profile:

  • A bachelor’s degree of equivalent in experience

  • You have a customer focused approach with excellent commercial and problem-solving skills

  • Knowledge of Dutch, French and English (orally and writing)

  • Enjoying a variety of administrative tasks

  • Prior experience in a Customer Care function is a plus.

  • Actively supporting process improvement opportunities which result in efficiency

Offer:

  • A varied function with international contacts within a company with an important social contribution

  • An informal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop.

  • An attractive remuneration package.

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.