BD (Becton, Dickinson and Company) Jobs

Job Information

BD (Becton, Dickinson and Company) Customer Service Representative in Erembodegem, Belgium

Job Description Summary

Job Description

Role:

As part of a dynamic team you will be responsible for managing customer inquiries and developing strong customer relations with internal and external customers.

Responsibilities:

  • First point of contact for customers: answering calls and written inquiries, provide information concerning orders, products, and deliveries, focused on several product ranges.

  • Monitoring of backorder situations with a certain complexity

  • Handling service claims: logging and follow up of customer claims

  • Support on the daily tasks of our Customer Care Department (creation of credit notes, returns and replacements) and manage internal stakeholder management

  • Supporting our project team on daily inquiries such as checking stock availability, order status and logistic inquiries

  • Supporting Order Entry team and Master Data team by handling and responding the created tickets of both teams.

  • guiding our Sales teams with knowledge sharing, always with a solution driven approach.

Qualifications:

Our ideal candidate matches the following profile:

  • A bachelor’s degree of equivalent in experience

  • You have a customer focused approach with excellent commercial and problem-solving skills

  • Knowledge of Dutch, French and English (orally and writing)

  • Enjoying a variety of operational tasks

  • Prior experience in a Customer Care function is a must

  • Actively supporting process improvement opportunities which result in efficiency

Offer:

  • A varied function with international contacts within a company with an important social contribution

  • Opportunity to work for a company who has a daily impact on our patients life and be an active ambassador in the world of MedTech

  • An informal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop

  • An attractive remuneration package

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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