BD (Becton, Dickinson and Company) EMA Order Management Team Leader in Erembodegem, Belgium
Job Description Summary
As an EMA Order Management team leader, you are accountable for driving service excellence to the distributors/customers. This through the management of the Day-to-Day order fulfillment process with an objective to drive end-customer satisfaction and support the realization of business objectives. You will guide the order management team and will work in close collaboration with all stakeholders in the order-fulfillment process including countries and business leaders across the emerging ME markets to reach the objectives.
Lead / guide the Order Management team towards operations and service excellence
Assure that the incoming requests to deliver goods are processed correctly and in a timely manner within agreed service levels by efficiently managing the associates and their activities and by personally engaging in operational order management activities.
Builds and maintains strong working relationships with Customers and all internal stakeholders incl. but not limited to logistics, finance, trade compliance, commercial operations, country business leaders.
Drives End to end order fulfillment monitoring incl appropriate communication to the customer and all key stakeholders on delivery status. Predictable reliable and transparent!
Maximize product availability and optimize BO communication to our customers through close collaboration with SC planning and business (forecast, tender due dates…)
Drives Qualitative Service incidents management from complaint receiving until complaint resolution including corrective actions.
Drives Qualitative and adequate responses toward customer queries
Managing Order Management team
Drives Productive and first time right Order management execution cfr agreements
Ensuring right number of resources available for managing the workload and priorities agreed upon incl ensuring necessary back up plans to guarantee operations e.g holidays
Plays an active role to balance the workload and manage priorities within the team and amongst other team leaders using shift start up principles
Ensure compliance, service, and productivity levels to achieve the team target
Organizational development of Order Management Team
Development and Empowerment of teams to improve outcome / success
Develop and coach team members, in line with aspirations, through on the job experiences and supporting training / stretch assignments
Primary Work Location
BEL Erembodegem - Dorp 86
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.