BD (Becton, Dickinson and Company) EMEA IT Business Analyst - Sales, Marketing and Customer Care in Erembodegem, Belgium

Job Description Summary

As IT Business Analyst, you will interact with business partners in Sales, Marketing and Customer Services across EMEA, to comprehend and translate business process and system needs into functional solutions on Salesforce.com, the leading software in its category with cutting edge technology. You will be the subject matter expert and will deliver projects with agility and independence, assuring on-time delivery in the best interests of BD’s stakeholders.

You will have international exposure to different departments within the BD matrix and will be travelling on a monthly basis to meet local teams in the major hubs across EMEA.

Job Description

Reporting to the CRM Center of Excellence IT Leader, you will be responsible for the collection of business requirements and will translate them into functional systems. You will also be in charge of documenting and verifying processes, developing test cases, and facilitating communications across business and technical stakeholders.

Other responsibilities will include:

  • Partnering with key business stakeholders to collect and create user requirements, functional requirements and reporting requirements

  • Writing comprehensive design specifications (functional specifications and solution/technical design document), functional unit test, and user acceptance tests

  • Conducting analysis on and design solutions to solve business problems, leveraging the Salesforce.com & Marketo platform

  • Performing gap analysis between Salesforce.com/Marketo capabilities and business requirements

  • Delivering projects and overseeing application development to ensure solutions meet business needs, best practice, and BD’s design standards

About you

You must possess strong communication, problem solving, relationship-building and negotiation skills to be successful in this role.

In addition, you are self-driven, analytical and innovative, prioritize effectively, organized, detail oriented, able to work with cross-functional teams, and quickly adapt to change.

You have a proven ability to translate business process into functional requirements and solution design. Fluent in business English, you are able to influence stakeholders across various levels in the organization, work independently, and manage ambiguity. A Salesforce.com Admin Certification would be a strong plus for the position, as well as Sales Cloud, Service Cloud, and Community Cloud certifications. Other preferred features include :

  • Business proficiency in other prominent EMEA languages like German, French, Arabic,… will be a plus.

  • Admin Experience with Salesforce.com Lightning UI.

  • Experience with and knowledge of integration components for Salesforce.com

  • Ready to travel on a regular basis to visit stakeholders across EMEA

We are open to junior profiles and new graduates with an IT background (bachelor or master in computer sciences or equivalent qualification).

If this describes you and your career aspirations, then please click on the APPLY button.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/ .

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.