BD (Becton, Dickinson and Company) European Technical Instrument Expert in Erembodegem, Belgium

Job Description Summary

Job Description

European Technical Instrument Expert

As European Technical Instrument Expert you will provide expert level technical support, information and training to all the regions in EEMA and to in-house functions e.g regulatory, sales and Marketing, EISC and TSC. You will be working on special assignments and projects which underpin Technical Support Operations where considerable judgment and initiative is required. You will be asked to act as the liaison between EEMA and the relevant US departments particularly the Product Technical Support group.

Permanent

BEL Erembodegem - Dorp 86

Responsibilities:

  • Develop, plan and conduct technical training programs, monitor and support the Technical Instrument Specialists (locally and regionally) in giving technical training and communicate technical guidelines, procedures, resources and documentation for field and desk-based tech support associates.

  • Give technical support for new products and provide onsite support, diagnostic and troubleshooting. Perform computer networking, software integration etc.

  • Supporting the Technical Instrument specialist with technical guidance, advice and knowledge and lead technical forums to analyse data and provide written documents of high quality and reliability.

  • Finally you will inform, support and interact with key customers upon regional request in order to offer specialized or customized solutions that go beyond the standards BD offering.

The successful candidate for the role of European Technical Instrument Expert will have a demonstrable background in the field as technical service engineer or equivalent. Ideally you have an experience as 3rd line support engineer. You will be autonomous and have a strong track record in reporting in a matrix environment. You’re fluent in English and you’re ready to travel up to 25%

Company

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.