BD (Becton, Dickinson and Company) Order Fulfillment Specialist in Erembodegem, Belgium
Job Description Summary
As Order Fulfilment (OF) Specialist you will be responsible for handling the end-to-end order fulfillment process & solutions for a set of Strategic Accounts. You will work in close collaboration with the Strategic Account Manager & country business operations, the respective Supply Chain COEs, and other key partners to assure improving customer experience in order fulfillment whilst securing operational excellence.
You are the single Supply Chain contact for multiple Strategic Accounts, with a sales revenue of 10M$. You take a knowledgeable, empowered role to execute our strategy by driving & supervising balanced customer success solutions (drive operations efficiencies for SA) in the Order Fulfillment process, supported by sophisticated Order Fulfillment 360° analytics capabilities.
You work closely with our Command Center in driving OF excellence (OTIF performance > 90%) for the accounts you are responsible for. You sometimes join the SAM on Strategic Accounts visits, requiring OF expertise to help resolve OF-related service defects or implement balanced custom-made solutions. If needed, you can decide to involve the relevant Supply Chain area specialist for complex/new solutions discussions.
In addition, you :
CAPTURE - Support SAM's with SA requirement & expectations capture
ASSESS – Translate the requirements to SC capabilities, matching these to BD solutions (quick-win/existing solution/new solution demand). Channels' new solution demands to the OF manager, for assessment with the integrated SC Solutions board.
DEFINE - Define OF value delivery strategy together with SAM &/or SC specialists
ENGAGE & EXECUTE - Support the SAM in engaging the Strategic Accounts around the Supply Chain value prop, and coordinate solution delivery with various partners involved
MEASURE - Measure OF delivery success through an OF 360° scorecard approach
Have a solid understanding of the E2E supply chain and logistical processes, services, and constraints.
You enjoy being the single point of OF contact (F2F and virtually) for key stakeholders and Strategic accounts (if required) with the aim to provide a consistent, positive customer experience.
You are passionate about data and you have amazing analytical skills + willingness to learn new analytical tools
You have great social skills, as well as excellent verbal and written customer communication skills
You are proficient in English, any other European language is a plus
You are able to professionally manage customer expectations versus BD OF capabilities
Proficient to gather, capture and translate all customer feedback/input into the relevant BD internal E2E services
Empowered and not afraid to make decisions on behalf of customer/country/business in alignment with the OF strategy
What can you expect from us?
A multifaceted function in an international organization with a meaningful social contribution
An informal working atmosphere, dynamic corporate culture, and an environment that lets you grow and develop
We offer an attractive remuneration package!
Interested? Apply now!!
To ensure the safety of our associates, BD supports remote work where possible. This position is based in the listed location, but is temporarily remote-based due to Covid-19. We are continuing to monitor the situation and follow local governmental guidance to advise when is the right time and safe for our associates to return to their BD work location.
Primary Work Location
BEL Erembodegem - Dorp 86
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.