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BD (Becton, Dickinson and Company) Link Care Coordinator - Medical Prescription Program - Remote in Florida

Job Description Summary

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

The Care Coordinator will be responsible developing a long-term relationship with our patients to effectively enroll them in the Link program or refer them to a participating provider.

As Care Coordinator - you will serve as a communication liaison for the Territory Manager, Physician Office and Patient. The expectation is that they will be accountable for ensuring the patient’s enrollment is successful and all the supporting documentation is completed in a timely manner to allow the patient to receive supplies.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

  • Articulate the features and benefits of Home Care product line for Urology with additional responsibility for ancillary urology product line features and benefits. This includes responsibility for knowledge relative to all aspects of use and maintenance of medical supply equipment.

  • Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.

  • Work in conjunction with the designated admin support team to ensure all pending documentation is completely accurately.

  • Coordinate the communication needed to request document revision with the Patient, Territory Manager and/or the Physician office.

  • Documenting the patient interaction in Salesforce by updating the patient account with call notes, updating account status, and providing reference notes to external teams.

  • Communication with the Territory Manager also includes e-mails and follow-up phone calls outside of the Salesforce system.

  • Maintain departmental call volume requirements to include inbound and outbound calls.

  • Maintain a positive work atmosphere that embodies BD Home Cares’ philosophy- Professional excellence, teamwork, and integrity.

  • Maintain an exceptional level of customer service coupled with professionalism during each interaction with the Patient, Territory Manager, Physician office and fellow associates.

  • Meet or exceed monthly departmental goals as established by Sales Ops management.

  • Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.

ANCILLARY DUTIES AND RESPONSIBILITIES

  • Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up.

  • Assist other departments and team members when required or requested to help meet business needs.

  • Seek continual education opportunities to remain up to date with products and processes

Education/Experience:

  • High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools.

  • Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.

  • Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Knowledge of Word Processing software, Excel, Access and/or other database software.

  • Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)

WORK REQUIREMENTS

  • Ability to work some evening shifts, weekends, and overtime as needed

For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#LI- PRO

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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