BD (Becton, Dickinson and Company) Jobs

Job Information

BD (Becton, Dickinson and Company) Customer Service Representative - 1st Shift in Four Oaks, North Carolina

Job Description Summary

Job Description

Essential Job Functions

  • Respond respectively, carefully and effectively to handle all customer inquiries via phone and email

  • Provide excellent customer service through active listening

  • Maintain confidentiality and security of customer information

  • ​Follow up on customer inquiries in a timely manner

  • Proactively aim to resolve issues on the first call

  • Logical problem-solving skills and ability to multi-task

  • Track and document all inquiries using the applicable systems.

  • Answer incoming calls from consumers and providers requesting information about the inbound and outbound shipments

  • Complete associated tasks according to the established guidelines.

  • Track and document all inquiries using the applicable systems.

  • Meet Quality Assurance (QA) and other key performance metrics.

  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.

  • Transfer/refer consumers to appropriate entities according to the established guidelines.

  • Escalate calls or issues to the appropriate designated staff for resolution as needed.

  • Attend meetings and training's as requested and maintains up to date knowledge of all programs and systems.

BASIC QUALIFICATIONS

  • Ability to read, write, interpret, comprehend and consistently follow specifications written in English.

  • Able to perform basic math calculations

  • Displays a positive attitude.

  • Able to work flexible and/or extended hours.

  • Willingness to rotate into different tasks and responsibilities.

Education and/or Experience

  • High school diploma or GED required.

  • Minimum 2 years experience

EEO Statement

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work LocationUSA NC - Four Oaks

Additional Locations

Work ShiftUS BD 1st Shift 930am-6pm (United States of America)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

DirectEmployers