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BD (Becton, Dickinson and Company) Analyst, Central Membership in Franklin Lakes, New Jersey

Job Description Summary

Reporting to the Manager, Central Membership, this position is responsible for the administration of Central Membership eligibility and related dispute resolution processes for the GPO (National & Regional) agreements of BD’s Commercial Consumable Sales Contracts for all US business segments and Capital products on National/Regional GPO agreements (currently excluding BioSciences, Diabetes Care and Pharmaceutical Systems). This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.

Engaging and collaborating with our Distributor partners, GPO’s, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and also establish policy, process and governance to ensure the effective implementation of complex, critical Central Membership activities which manage business opportunities appropriately. Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.

• This position has no direct reports, but significant matrix managing required across contracting operations.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Essential Responsibilities:

  • Resolve chargeback and price variance errors for contract membership and central membership specific error types in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.

  • Perform customer/GPO member management to include Central Membership eligibility auditing and maintenance via GPO rosters and adjoining activities (roster adds, changes, and deletes)

  • Assist with Central Membership alignment for all GPO migrations/transitions based on policy and customer designation

  • Ownership and maintenance of the Central Membership Z004 Trade Orgs in Vistex to ensure appropriate contract activities and customers are aligned

  • Maintain the GPO Partner Cross-Reference Table

  • Creation of Agreement (Z007) Trade Orgs in Vistex and TAHITI

  • Significant collaboration with our distributor and GPO partners to drive change in continuous improvement activities, root cause analysis, and error prevention solutions around our central membership processes in order to facilitate effective policies and procedures that will deliver sustainable results

  • Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams while playing an active role on workstream teams and projects

  • Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations

  • Assist leadership with creating and implementing governance processes to ensure standardization and efficient central membership policies, procedures, and processes to harmonize all aspects of contract membership operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings

  • Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization

  • Collaborate with the Contract Execution Team to ensure the effective execution of policies and procedures are managed across the contract administration and contract membership processes

  • Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.

  • Responsible for maintaining all Central Membership related training material and updating desktop procedures to support management

  • Document any identified gaps in contracting membership procedures and work with the team leaders and managers to find resolution

Qualifications:

  • BA/BS required

  • 3+ years experience in contract operations and demonstrated membership management, pricing strategy expertise

  • General understanding of the end-to-end commercial contract operations management

  • Experience in ERP (SAP) and reporting (Business Intelligence) systems

  • Proficient technical skills in MS Access and MS Excel solutions

  • Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD’s values

  • Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution

  • Data and technology management to include data acquisition, mining, analysis and data integrity management

  • Proven ability to quickly establish credibility, trust, and support within all levels of organization

  • Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations

  • Ability to plan, organize, and manage a variable work load and meet schedules with accurate results

  • Innovative thinker with ability to drive change and effectiveness through automation and process excellence

  • Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations

Key Competencies:

  • Customer Focus

  • Action Oriented

  • Drive for Results

  • Teamwork

  • Process/Operational Effectiveness

  • Organizational Agility

For many roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, weekly testing for COVID-19 may be available instead of vaccination. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

US BD 830am-5pm FLakes Core Hours (United States of America)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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