BD (Becton, Dickinson and Company) Analyst, Distributor Chargeback Operations in Franklin Lakes, New Jersey

Job Description SummaryAnalyst, Distributor Chargeback Operations

Job Description

Reporting to Associate Director, Chargeback Operations, this position manages top distributor accounts and chargebacks for all US business segments. Distributor chargebacks are based on end customer contracts including National/Regional GPO, Self-Distributor, Government, Local, and Courtesy.

The analyst is accountable for distributor chargeback processing within the Commercial Contract Operations CoE pillar combining the strengths and best practices of the legacy BD and CareFusion companies. This will be successfully accomplished through collaborative relations with external and internal business partners and administration of best practices surrounding chargeback operations and associated policies, ensuring that the US Commercial Operations strategy is implemented. Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.

This position will create and embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment to drive efficient and accurate chargeback processing to optimize US Region results and overall financial risk.

  • This position has no direct reports, but will require coordination across contract operations and a wide range of stakeholders to identify issues, develop solutions, and drive results. The analyst will quarterback monthly operations with distributors, contract execution, and contract membership teams, facilitating regular collaboration calls including file processing status updates, key metric reporting, and action log follow-up.

  • Top Distributor analysts will manage on average 500,000 lines and $30MM in chargebacks paid per month.

Essential Responsibilities:

  • Accountable for all aspects of the chargeback process including submissions, resubmission processing, error resolution, and chargeback settlements for our top distributors

  • Responsible to manage the distributor resubmission process both internally and externally by the accurate tracking, monitoring, and communication of disputed lines for resolution within the predefined timelines

  • Significant collaboration with our top distributor partners to drive change around our chargeback processes in order to facilitate effective end-to-end policies and procedures that will deliver sustainable results

  • Assist leadership with creating and implementing governance processes to ensure standardization and efficient chargeback policies, procedures, and processes to harmonize all aspects of chargeback operations with the appropriate flexibility to meet customer/market needs and dynamics

  • Support and propose continuous process/system improvement initiatives across the chargeback operations teams such as root cause analysis, error prevention solutions, and distributor settlements while playing an active role on workstream teams and projects

  • Resolve chargeback errors in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.

  • Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization

  • Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations

  • Performs business analytics and provide actionable reporting to assist in efficient and accurate chargeback processing and to identify large dollar issues for immediate resolution

  • Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses

  • Collaborate with our Vistex IT partners to ensure the business requirements are supported while ensuring technology functionality and performance appropriately supports contracting activities

  • Complete training and remain current in tools and skills related to chargeback processing, internal control procedures, and SOX compliance

  • Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy

  • Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution

  • Efficiently analyze customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts


  • BA/BS degree required

  • 3+ years’ experience in commercial contract and/or chargeback operations, including distributor relationship management, continuous improvement, transactional contracting and/or chargeback technologies and/or related areas

  • General understanding of the end-to-end commercial contract operations management

  • Experience in ERP (SAP) and reporting (Business Intelligence) systems

  • Proficient technical skills in MS Access and MS Excel solutions

  • Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD’s values

  • Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective chargeback processing

  • Proven ability to quickly establish credibility, trust, and support within all levels of organization

  • Analytical problem solver with ability to evaluate key business drivers and develop clear solution recommendations

  • Ability to plan, organize, and manage a variable work load and meet schedules with accurate results

  • Strong data and technology management skills to include data acquisition, mining, analysis, data integrity management, metrics management, and action oriented reporting

  • Innovative thinker with ability to drive change and effectiveness through automation and process excellence

  • Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations

Key Competencies

  • Customer Focus

  • Action Oriented

  • Drive for Results

  • Teamwork and Leadership

  • Process / Operational Effectiveness

  • Organizational Agility

Primary Work LocationUSA NJ - Franklin Lakes

Additional LocationsUSA IL - Vernon Hills

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status