BD (Becton, Dickinson and Company) Global Transportation Export Specialist in Franklin Lakes, New Jersey

Job Description Summary

Job Description

This position is responsible for transportation planning and the daily export operations for assigned regions. This role interfaces with BD/Bard affiliates, freight forwarders, DCs, plants, resolves discrepancies and proactively identifies improvement opportunities. Monitors, measure, and reports key performance Indicators on adherence to regulations and procedures in the conduct of export.

Responsibilities:

  • Accurately processes all customer orders. Verifies product, pricing and regulatory information.

  • Proactively communicates with customer and Bard personnel regarding order status, product availability, product information, credit status, and regulatory issues.

  • Coordinates activities with supply chain, credit, warehouses, traffic and other Bard departments and locations, as needed, to ensure timely shipments of orders.

  • Accurately prepares all required shipping, export and banking documents.

  • Processes instrument repair requests.

  • Maintains complete, accurate and organized order, pricing and correspondence files.

  • Researches and resolves customer problems. Processes product returns.

  • Generates and distributes order status reports to both internal and external customers.

  • Maintains billing and shipping logs, and provide weekly/monthly reports of same.

  • Regularly provides department manager with relevant information regarding activities, problems, issues related to CSR’s assigned accounts and tasks.

  • Provides training to new Customer Service Representatives and Specialists.

  • Acts as a resource to other department members regarding policies and procedures, and customer, product and regulatory information.

  • Has been cross-trained on other accounts/territories to assist with workloads, and to provide coverage during vacations/absences.

  • Assists with the maintenance of master pricing files.

  • Is adaptable and available to accept new assignments, or assist in other areas or departments, as required.

Basic Qualifications:

  • Excellent verbal and written communications skills.

  • Demonstrated ability to work independently.

  • Adept at setting priorities, meeting deadlines and managing multiple tasks. Proficiency in standard business computer applications.

Required Education and Experience:

  • Bachelor’s degree in a related discipline. A strong background in a related international/export role may be considered in lieu of education.

  • Minimum of 2 years experience in a similar role (export, logistics, transportation, etc).

  • Prior experience in a related industry (medical device, pharmaceutical, FDA regulated).

Preferred Qualifications:

  • Proficiency in standard business computer applications. JED

  • MS Office (Word, Excel, Outlook) Perfect

  • SAP

  • JD Edwards

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

Primary Work LocationUSA NJ - Franklin Lakes

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status