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BD (Becton, Dickinson and Company) Manager Technical Services – Services in Franklin Lakes, New Jersey

Job Description SummaryThe primary mission of the Manager Technical Services is to support the strategy and vision for services for BDM Pharmaceutical Systems (BDM PS).

Job Description

Duties include but are not limited to:

  • Drive development and execution of services on behalf of Technical Services (TS) team and support broader BDM PS Integrated Service Strategy

  • Support development and deployment of value messaging and promotional material to drive adoption of services in collaboration with the Marketing team

  • Drive/participate in the negotiation of service packages with customers and partners

  • Support expansion and further development of service offer for BDM PS

  • Support Sales and Marketing by building relationships with key technical stakeholders and decision makers to enhance partnerships (customers, KOLs, CROs/CMOs) and to maximize service opportunities

  • Broadly influence and serve as an interface in external forums such as major conferences or industry committees, as needed

  • Gather market and competitive intelligence through customer interactions and other sources, and by attending trade shows and conferences

Responsibilities

Supports BDM PS Integrated Service Strategy

  • Oversees/supports definition, development, and deployment of defined (TS) services as part of broader Service Strategy

  • Supports phase-based deployment of the Services

  • Synthesizes broad customer insights to accelerate adoption of BDM PS products and services, and to improve customer loyalty and experience

  • Defines strategies to expand the base of high-value services to further support product adoption and sales

  • Deploys approved offerings to the targeted customer base

Drives adoption of BD PS strategic services

  • Supports development of value messaging and promotional materials to drive market awareness and adoption of BDM PS services

  • Promotes BD services through conferences, trade shows and other forums

  • Supports definition and development of a model for customer engagement that would position BD well as a service provider, e.g. at the front-end of customer innovation

  • Builds a network and influences the key stakeholders and decision makers within customer organization

  • Is the Voice Of Customer (VOC) internally and brings Voice of Business to the customer

  • Supports development of processes for services contracting, quotation and tracking

Serves as a services expert:

  • Serves as a primary interface with industry experts, academia and/or government agencies, as required

  • May oversee preparation of key scientific publications and white papers

  • Through deep understanding of competition, market and technology trends, and customer unmet needs, drives critical business decisions to enable new opportunity development and differentiation from competition

  • As needed, educates and advises key customers or internal associates on Pharmaceutical Systems product/service solutions for needs

Experience and Education

  • B.S., M.S. or PhD. in chemistry, engineering, or other relevant discipline with min. 6-8 years of industrial experience in a contract research manufacturing (preferred), large pharma/biotech or medical device company

  • Experience selling services in the Pharma environment preferred

  • Strong technical understanding of drug delivery industry

  • Proven track record of effectively delivering business growth

  • Strong network of pharmaceutical executives, purchasing, and packaging engineers preferred

  • Excellent verbal and written communication skills

  • Knowledge of drug product development process and regulatory pharmaceutical and biotechnology industry required

  • Ability to lead complex technical and business discussions internally and externally influencing all stakeholders

Skills and Abilities

  • Strong learning agility

  • Advanced communication and negotiation skills

  • Advanced influencing and collaboration skills

  • Strong leadership skills

  • Advanced written and oral presentation skills

  • Advanced customer facing and interpersonal skills

  • Advanced business acumen

  • Strong drive for results

  • May require 25% travel.

Primary Work LocationFRA Le Pont-de-Claix Cedex

Additional LocationsUSA NJ - Franklin Lakes

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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