BD (Becton, Dickinson and Company) Senior IT Business Analyst, Contracts to Cash in Franklin Lakes, New Jersey

Job Description SummaryReporting to the Senior Manager, Global Services Contracts to Cash BRM, the Senior Business Analyst will lead and manage business analysis for Global Services initiatives in Customer Facing: SAP centric Order Management, Customer Service, E-commerce and future integration initiatives. Collaborating closely with the Customer Facing business relationship managers and technical associates, the Senior BA is accountable for driving analysis and definition of business requirements, functional solutions, functional implementation approach, functional testing and change management planning.

Job Description


  • In collaboration with Functional, Business and Global Services partners, define, document, analyze and prioritize existing and emerging business requirements.

  • In collaboration with stakeholders, drive consensus and approval of requirements and proposed solutions.

  • Act as SAP Contracts to Cash SME and provide solutions based on SAP and non-SAP applications

  • Provide subject matter expertise in SAP centric design, business processes and system integration that will support BD’s Contracts to Cash integration and transformation.

  • Partner with the Business Process Network and BPM team to help drive Contracts to Cash initiatives, while maintaining and promoting end to end process integration as well as identification and understanding of key areas of change impact.

  • Support the change readiness to adopt Customer Service, Order fulfillment, E-commerce process initiatives.

  • Partner with stakeholders and Global Services teams to drive exceptional customer experience:

  • Process mapping and modeling (as-is/to-be)

  • Master data guidance and integration

  • Demand management

  • Project execution, business acceptance of solutions

  • Change management- impact analysis, readiness, and effectiveness

  • Cutover, go-live support

  • Facilitate knowledge transfer to stakeholders, super users, business users

Skills and Competencies:

  • Application and process experience in one or more of the following integrated processes or functional disciplines: Order Management, Customer master, Customer service, E-commerce, Contracts to Cash, Reporting, Security Role, Integration is required

  • Subject matter expertise in SAP SD, CRM, BI, Customer master, ATP, Pricing, Billing, Contracts areas

  • Solid experience with standard requirements felicitation, documentation, testing etc.

  • Proficiency in IT portfolio management processes and business case development required

  • Project management skills a plus

  • Demonstrated end-to-end business process thinking; knowledge of present or “as is” processes and ability to lead improvements that will constitute a desired “future state”

  • Customer centric focus and global orientation

  • Experience working within a complex virtual team environment; ability to lead and influence teams both directly and indirectly

  • Strong written and verbal communication skills with the ability to influence outcomes and gain team member and stakeholder buy in

  • Individual needs to be highly motivated to learn/teach new applications and technologies with a willingness to work and develop these skills independently.

  • Experience working in an FDA regulated environment with high emphasis on Validation & Compliance of systems and processes is a plus.

Experience and Education:

  • Minimum of 6+ years of relevant experience

  • Intermediate to advanced experience with SAP ECC Sales & Distribution, BI, CRM, HPQC, Excel, PPT, MS Office etc.

  • Intermediate knowledge of IT project and portfolio management principles and methodology

  • Experience in a Commercial/Customer Facing function

  • BS/BA Degree


Primary Work LocationUSA NJ - Franklin Lakes

Additional Locations

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Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status