BD (Becton, Dickinson and Company) Sr. Application Services Administrator in Franklin Lakes, New Jersey
Job Description Summary
We are seeking a Sr. Application Services Administrator who is primarily responsible for managing the service delivery from our IT service providers. This role will focus on ensuring that the operation of the IT solutions is delivered by following BD’s IT practices, processes and procedures, in order to ensure business continuity. The candidate for this position requires comprehensive knowledge and expertise on IT technology design and architecture with strong emphasis on the operational field. Familiarity with the service models which include IaaS, SaaS, and PaaS is a must.
Although this position does not entail extensive day-to-day hands-on responsibilities it requires practical experience on all aspects of IT technology areas, including a comprehensive knowledge of the SAP NetWeaver platform. The expectation for this role is to engage on IT technical delivery sessions geared towards the design and implementation of IT technology in the form of new IT business systems and services. This individual needs to be comfortable challenging BD’s service and technology providers on recommendations or proposals that either do not make sense, or do not adhere to best practices.
Driven by the global scope of the IT systems supervised by this role, this individual is expected to hold our providers responsible for delivering on their commitment, as well as coordinating several activities which may include, although not limited, to one or more of the following aspects:
Application lifecycle management with ample focus on the SAP platform and related technologies and add-ons, HANA, software release management, installation, version upgrade, support packages and patches.
Application maintenance and daily operations including Database management, performance tuning, capacity management, and overall monitoring.
Problem determination and resolution.
Work closely with the functional centers of excellence to provide support for their implementation projects
Adhere to change control, familiarize with process, procedures, and actively participate in technical disaster recovery simulations.
SLA metrics reporting and analysis.
The Application services Administrator must have strong technical skills however his/her interactions will require the ability to engage in non-technical conversations where critical thinking, proactivity and an action-oriented approach are fundamental.
Project Management skills are expected from a senior individual, being able to understand project deliverables, dependencies and their implications on SAP and non-SAP enterprise applications, both on premise and in the cloud.
The ability to lead without formal hierarchical authority is a must, therefore excellent communication and people skills are crucial to this role. The ideal candidate will be able to multitask effectively and work well under time and resource constraints.
Comprehensive experience in SAP based products and services with strong emphasis on NetWeaver technologies
Comprehensive knowledge of the IT lifecycle management including operating systems, database platforms, authentication, network technology, storage and overall knowledge of distributed computing systems
BS in Information Systems or equivalent
7+ years SAP NetWeaver administration experience
Strong knowledge of Microsoft Visio, Microsoft Project and Microsoft Office utilities.
Project management skills
Knowledge of enterprise-level applications and cloud technology trends
Strong customer service orientation
Communication and organizational skills, with the ability to impart ideas in both technical and user-friendly language
Highly self-motivated, critical thinking, proactivity
ITIL practices, terminology and methodology
Primary Work LocationUSA NJ - Franklin Lakes
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status