BD (Becton, Dickinson and Company) Technical Services Manager (Technical Project Manager GAM & SAM) in Franklin Lakes, New Jersey
Job Description SummaryThis position is reporting to the Associate Director Technical Services. As part of the Technical Service Team, the Manager of Technical Services, GAM & SAM will manage technical/scientific activities and will serve as the primary technical contact with the assigned Global and Strategic Accounts customer accounts.
Creates and implements account-specific technical strategies and develops deep technical partnerships with customers to support overarching commercial goals
Navigates internal cross-functional network across PS and BD to access and leverage broad scientific and technical knowledge, and to effectively influence and drive execution of customer initiatives
Understands, on a deep level, the technical needs and issues that customers are facing and develops that knowledge to promote, tailor and deliver technical/scientific support, services, products and solutions consistent with the commercial strategy led by the Global and Strategic Accounts organization
Supports and aligns BD and customer commercial strategies by driving uptake of strategic products, value shifting, or creating other win-win solutions as appropriate
Develops external network and serves as technical or scientific interface in external forums such as major conferences.
Keeps abreast of and anticipates major industry trends, scientific developments and future customer needs to drive critical business decisions and differentiate BD from competition.
Drives upstream (pipeline) technical customer relationship:
Serves as primary point of contact for technical topics on assigned accounts or segments and drives expert-to-expert discussions when needed.
Establishes communication routine or forum with customers that is aligned with BD commercial strategy. Ensures customer communication is consistent, timely and well positioned.
In alignment with the account strategy and overall BD commercial strategy, drives BD-customer joint business initiatives to grow the account value (ex. service offer, strategic offer promotion, value-shifting). Understands BD commercial and account strategy
Plans and participates in external technical customer meetings and technical visits at plants. Has responsibility for preparation and presentation of technical topics
Builds a network and influences the key stakeholders and decision makers at the senior level within organization Acts as the liaison between the customer and internal parties:
Closely coordinates with account cross-functional core team and other internal groups (functions, platforms, regional leaders) to review account strategy, discuss and resolve challenges, and provide updates.
In collaboration with cross-functional team(s), drives and appropriately influences scope definition and execution of strategic initiatives for the account
May be a key participant in therapeutic segment cross-functional meetings
Manages complex concepts and situations, navigates the matrix/network, effectively influences, and escalates as appropriate to drive optimal win-win solutions.
Is the Voice Of Customer (VOC) internally and brings Voice of Business to the customer
Serves as a technical expert:
Accurately collects, analyzes, challenges, and synthesizes customer requests/inputs and translates these into appropriate responses, solutions, services and action plans
Educates customers or internal associates on technical aspects of Pharmaceutical Systems products and process as appropriate:
Advises on product solutions for needs
Answers medium to high level technical questions and coordinate with R&D to provide answers to more complex technical questions
Gathers competitive intelligence, market and customer trends, and customer unmet needs to drive critical business decisions and differentiate BD from competition. Stays abreast of changing regulations, standards and environment impacting the component, medical device, and pharmaceutical industries
Shares gathered intelligence and technical findings across TS team, BD network, and 3rd parties as appropriate to effectively keep the commercial strategy ahead and identify new opportunities
Promotes BD capabilities at customers, conferences or other forums
Develops materials and tools:
Develops training modules, video, or other materials as appropriate on our products, services, and/or processes
Develops promotional materials such as content for videos or web applications for technical support, services and customer experience/journey as well as external presentations for select scientific conferences
Creates proactive document packages, RTUs, FAQs, white papers, etc., to support customer development, commercialization, and LCM of BDM-PS products
Contributes to overarching business strategy and performance
Synthesizes customer insights to define and build broader customer segment strategy
Drives and/or supports strategic initiatives in alignment with business KDGs. Helps to define and drive the functional strategy
Marries customer and BD commercial and technical needs to influence strategy at the therapeutic segment/platform level
Drives alignment and leverages cross-functional capabilities on account teams to maximize value to the customer and to the business
Mentors and develops fellow associates on functional and leadership skills
Assesses service needs and defines proposals
Experience and education
- Education: B.S. or M.S. (preferred) or PhD. (preferred) in chemistry, engineering, or other relevant discipline with min. 6-8 years of industrial experience in a large pharma/biotech or medical device company
Knowledge, skills and abilities
Strong learning agility.
Advanced communication and negotiation skills
Advanced influencing and collaboration skills
Advanced leadership skills
Advanced written and oral presentation skills
Advanced customer facing and interpersonal skills
Advanced business acumen
Strong drive for results
May require up to 25% travel.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status
Primary Work LocationUSA NJ - Franklin Lakes
Additional LocationsFRA Le Pont-de-Claix Cedex
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.