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BD (Becton, Dickinson and Company) Technical Services Manager (Technical Project Manager GAM & SAM) in Franklin Lakes, New Jersey

Job Description SummaryThis position is reporting to the Associate Director Technical Services. As part of the Technical Service Team, the Manager of Technical Services, GAM & SAM will manage technical/scientific activities and will serve as the primary technical contact with the assigned Global and Strategic Accounts customer accounts.

Job Description

  • Creates and implements account-specific technical strategies and develops deep technical partnerships with customers to support overarching commercial goals

  • Navigates internal cross-functional network across PS and BD to access and leverage broad scientific and technical knowledge, and to effectively influence and drive execution of customer initiatives

  • Understands, on a deep level, the technical needs and issues that customers are facing and develops that knowledge to promote, tailor and deliver technical/scientific support, services, products and solutions consistent with the commercial strategy led by the Global and Strategic Accounts organization

  • Supports and aligns BD and customer commercial strategies by driving uptake of strategic products, value shifting, or creating other win-win solutions as appropriate

  • Develops external network and serves as technical or scientific interface in external forums such as major conferences.

  • Keeps abreast of and anticipates major industry trends, scientific developments and future customer needs to drive critical business decisions and differentiate BD from competition.

Responsibilities

Drives upstream (pipeline) technical customer relationship:

  • Serves as primary point of contact for technical topics on assigned accounts or segments and drives expert-to-expert discussions when needed.

  • Establishes communication routine or forum with customers that is aligned with BD commercial strategy. Ensures customer communication is consistent, timely and well positioned.

  • In alignment with the account strategy and overall BD commercial strategy, drives BD-customer joint business initiatives to grow the account value (ex. service offer, strategic offer promotion, value-shifting). Understands BD commercial and account strategy

  • Plans and participates in external technical customer meetings and technical visits at plants. Has responsibility for preparation and presentation of technical topics

Builds a network and influences the key stakeholders and decision makers at the senior level within organization Acts as the liaison between the customer and internal parties:

  • Closely coordinates with account cross-functional core team and other internal groups (functions, platforms, regional leaders) to review account strategy, discuss and resolve challenges, and provide updates.

  • In collaboration with cross-functional team(s), drives and appropriately influences scope definition and execution of strategic initiatives for the account

  • May be a key participant in therapeutic segment cross-functional meetings

  • Manages complex concepts and situations, navigates the matrix/network, effectively influences, and escalates as appropriate to drive optimal win-win solutions.

  • Is the Voice Of Customer (VOC) internally and brings Voice of Business to the customer

Serves as a technical expert:

  • Accurately collects, analyzes, challenges, and synthesizes customer requests/inputs and translates these into appropriate responses, solutions, services and action plans

  • Educates customers or internal associates on technical aspects of Pharmaceutical Systems products and process as appropriate:

  • Advises on product solutions for needs

  • Answers medium to high level technical questions and coordinate with R&D to provide answers to more complex technical questions

  • Gathers competitive intelligence, market and customer trends, and customer unmet needs to drive critical business decisions and differentiate BD from competition. Stays abreast of changing regulations, standards and environment impacting the component, medical device, and pharmaceutical industries

  • Shares gathered intelligence and technical findings across TS team, BD network, and 3rd parties as appropriate to effectively keep the commercial strategy ahead and identify new opportunities

  • Promotes BD capabilities at customers, conferences or other forums

Develops materials and tools:

  • Develops training modules, video, or other materials as appropriate on our products, services, and/or processes

  • Develops promotional materials such as content for videos or web applications for technical support, services and customer experience/journey as well as external presentations for select scientific conferences

  • Creates proactive document packages, RTUs, FAQs, white papers, etc., to support customer development, commercialization, and LCM of BDM-PS products

Contributes to overarching business strategy and performance

  • Synthesizes customer insights to define and build broader customer segment strategy

  • Drives and/or supports strategic initiatives in alignment with business KDGs. Helps to define and drive the functional strategy

  • Marries customer and BD commercial and technical needs to influence strategy at the therapeutic segment/platform level

  • Drives alignment and leverages cross-functional capabilities on account teams to maximize value to the customer and to the business

  • Mentors and develops fellow associates on functional and leadership skills

  • Assesses service needs and defines proposals

Experience and education

  • Education: B.S. or M.S. (preferred) or PhD. (preferred) in chemistry, engineering, or other relevant discipline with min. 6-8 years of industrial experience in a large pharma/biotech or medical device company

Knowledge, skills and abilities

  • Strong learning agility.

  • Advanced communication and negotiation skills

  • Advanced influencing and collaboration skills

  • Advanced leadership skills

  • Advanced written and oral presentation skills

  • Advanced customer facing and interpersonal skills

  • Advanced business acumen

  • Strong drive for results

  • May require up to 25% travel.

#LI-PRO

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status

Primary Work LocationUSA NJ - Franklin Lakes

Additional LocationsFRA Le Pont-de-Claix Cedex

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

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