BD (Becton, Dickinson and Company) Sr Executive, Quality in Gurgaon, India
Job Description Summary
Job Title : Senior Quality Executive
Department : Quality Assurance
Job Location : Gurgaon, India
Job Grade : JG3
Report to : Quality Head India
Subordinate : Nil
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has more than 40,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. For more information on BD, please visit www.bd.com.
In general, this position is responsible to focus on Complaint Management, initiating proactive measures by partnering with business and other stake holders to enhance customer experience. coordinating with WW team to ensure timely closures of complaints received from key customer as per business need.
It is the responsibility of the Quality Business Partner to proactively partner with their local Business and Functional counterparts to ensure the compliance requirements of India business are met.
Be the point of contact for department for compliance management.
Develop professional relationships with India Central and state FDA and other relevant government / non-government entities.
Manage activities involving post market compliance to government departments like FDA, as well as other regulatory bodies as required.
3.1. Manage all relevant Field Actions, including all negotiations with regulatory bodies and the local Business;
3.2. Manage all relevant Adverse Event notifications, including all negotiations with regulatory bodies and the local Business within the time frames and guidelines specified
3.3. Maintain necessary quality and compliance records.
Maintain and develop relationships with key stake holders as well as external customers.
In conjunction with the Sales & Marketing team provide timely information for the preparation of tender submissions and quotations for customers.
Undertake and/or support project work as requested by India Quality Head.
Conduct investigation and lead CAPA implementation in case of any product issue occurred during distribution chain of BD product.
Cross train in, and perform, other quality assurance support activities as required, such as Complaints Processing.
Support Quality Procedures and Policies as outlined in the Company’s Quality Manual. Including support for internal QA and corporate audits of the system.
Adhere to the requirements of the Quality Management System as maintained by BD India.
Graduate /Master’s Degree in Science/Engineering or Quality
Minimum 6-7 years relevant quality assurance/regulatory compliance experience in the medical device/healthcare industry.
Relevant experience in quality systems for complaint management, supply chain/warehouse, failure investigation, corrective & preventive action, and document & quality records management.
Manufacturing experience preferred in medical device.
Experience in interaction with FDA officials will be an advantage
Experience in working with cross functional team
Job Competency Requirements:
Comprehensive knowledge of Quality System standards and quality system related regulations including but not limited to ISO 13485.
Strategic Thinker/Change Agent: High energy, accountable and forward-looking; able to see larger business picture. Persuasive individual with the ability to work at all levels to educate and gain buy-in for Quality programs and initiatives; track record of creating a positive imprint on an evolving business;
Effective Trusted Communicator, demonstrated ability to effectively educate and influence other stakeholders of the Quality System and compliance, encouraging ownership of quality vision and strategies.
Problem Solver, a practical as well as analytical thinker, able to identify and diagnose problems and craft realizable solutions. he/she must also be able to successfully establish objectives, manage people and projects, both directly and through influence and measure results to ensure accountability. Must be comfortable and able to operate within a matrix organization that thrives on team work and consensus building.
Excellent communication skills.
Good knowledge of IT systems i.e. knowledge of using quality applications in ERP systems and other applications.
Living the Values
Demonstrate the behaviors that are the foundation for becoming a great Company; great performance, great contribution, great place to work:
• We do what is right
• We take personal responsibility
• We anticipate and address the challenges of patients and customers globally
• We innovate and improve continuously
• We respect, collaborate, challenge and care about each other
Process Effectiveness – Understands results that must be obtained and establishes efficient plans for self and/or others to achieve them; alert to opportunities to improve existing processes for accomplishing work and pursues them.
Good at figuring out the processes necessary to get things done;
Knows how to organize people and activities;
Understands how to separate and combine tasks into efficient work flow;
Knows what to measure and how to measure it;
Can see opportunities for synergy and integration where others can’t;
Can simplify complex processes; gets more out of fewer resources.
Action Oriented – Is agile and timely in making things happen.
Demonstrates willingness and commitment to work hard;
Not fearful of acting with a minimum of planning;
Seizes more opportunities than others
Takes action when needed.
Drive for Results – Consistently strives to achieve challenging goals and objectives whether individually or through others.
Can be counted on to exceed goals successfully;
Is constantly and consistently a performer who adds value;
Very bottom-line oriented;
Steadfastly pushes self and others for results
Promotes an Inclusive Work Environment – Respects and values the diversity among us and leverages our differences to enhance our performance and working environment.
Customer Focus – Is flexible and nimble in keeping up with customer needs; is on the cutting edge of defining their next level of expectations, and working to exceed them.
Continuous and Versatile Learning – Proactively builds knowledge and skills of self and others, to increase value/contribution to the Company and to ensure personal and professional growth.
Teamwork – Puts into practice values and behaviors that contribute to group effectiveness and performance, and the achievement of team objectives.
Think Differently, Act Differently & Constructively Challenge Status Quo
• Share expertise in a positive way
• Increase collaboration, more networking & building relationships with internal & external stakeholders
• Embrace change and seek continuous improvement
Sensing & Monitoring
Proactively participate in local industry associations
Advocate with regulators/agencies
Primary Work Location
IND Gurgaon - Signature Towers B
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.