BD (Becton, Dickinson and Company) Service Engineer, DS in Hanoi City, Vietnam
Job Description Summary
To provide customer satisfaction through technical service and advice on applications, operations and installations of specialized equipment, supplies and services
Undertake product repair and installation on client premises.
Provide training and technical advice to clients on instrument use, by telephone or in person.
Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.
Rectify problems, suggest solutions or arrange for repairs to be made.
Provide important link between customers and sales/marketing.
Monitor repairs in terms of the organization’s service/warranty cover, and make suggestions as to product improvements.
Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.
Carry out planned maintenance calls.
Primary Work Location
VNM Hanoi City
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.