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BD (Becton, Dickinson and Company) Flow Cytometry Support Specialist (Dutch and French speaking) in Heidelberg, Germany

Job Description Summary

To strengthen the BD Biosciences European Training & Support HUB in Erembodegem, we are currently looking for a Flow Cytometry Support Specialist covering client requests from France, Netherlands and UK.

As Flow Cytometry Support Specialist, you will have the opportunity to apply your competences to provide high quality support to our customers in French, Dutch and English through inbound calls, emails or chat applications. You will be part of a multicultural and dynamic team of 4 and you will interact with Application Specialists, Field Service Engineers and Sales representatives among other colleagues.

Job Description

Responsibilities:

As Flow Cytometry Support Specialist reporting to the Scientific Support team leader, you will use your knowledge and experience to provide high quality support to our customers on reagent products and applications as well as Flow Cytometry instruments and software for existing and new products. You will analyze and troubleshoot complex flow cytometry applications problems, maintaining a high level of expertise in reagents and applications as well as developing and maintaining technical content for the BD knowledge base.

Furthermore, you will conduct training courses to external or internal customers on instruments and applications in addition to developing and maintaining training documentation material. You will occasionally travel to provide support at scientific congresses or to present technical seminars to customers and colleagues.

About you

To deliver the performance that we are looking for, we need professionals with a bachelor or master’s degree in Biological or Medical sciences combined with several years of relevant experience in Immunology, including practical laboratory experience in the use of BD Flow Cytometers using different instruments and applications (knowledge in genomics and sequencing would be a plus).

A strong communicator (including over the phone), you have a strong commitment to customer service and satisfaction as well as excellent analytical and problem-solving skills. You are eager to stay current in technical knowledge in order to be able to troubleshoot and provide information back to customers in a helpful, courteous, positive and professional manner. You are diligent, process-oriented and well-organized. In addition, you possess excellent presentation and training skills; a first experience as a trainer would be an advantage.

To support our clients, you are fluent in French, Dutch and English (level C1 or C2), both written and spoken to be able to support our customers. Knowledge of another European language (especially German, Swedish or Danish) would be a plus to ensure rotation in the team.

What we offer:

  • A varied function with international contacts in a value-driven organization

  • An informal fraternal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop

  • A strong leadership commitment to individual development and learning, with several examples of successful internal moves over the last few years (e.g. towards trainer or team leader roles)

  • Working for one of the top 5 MedTech companies worldwide, supporting our clients with cutting-edge technology

  • Good accessibility to the office in Belgium (Erembodegem) by train (office located close to train station)

  • Relocation support if you are not currently based in Belgium and are willing to move for this great opportunity

  • An attractive remuneration package

If you’re a team player who is passionate about healthcare and we’ve just described your career aspirations click on the “APPLY” button and send us your application in English.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

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