BD (Becton, Dickinson and Company) Flow Cytometry Support Specialist (German and French speaking) in Heidelberg, Germany
Job Description Summary
To strengthen the BD Biosciences European Training & Support HUB in Erembodegem, we are currently looking for a:
Flow Cytometry Support Specialist
France – Germany - UK
As a Flow Cytometry Support Specialist you will have the opportunity to apply your competences to provide high quality support to our customers in French, German or English through inbound calls, emails or chat applications. You will be part of a multicultural and dynamic team and you will interact with staff at all levels. You will report to the Scientific Support team leader.
You will use your knowledge and experience to provide high quality support to our customers on reagent products and applications as well as Flow Cytometry instruments and software. You will analyze and troubleshoot complex flow cytometry applications problems.
You will conduct training courses to external or internal customers on instruments and applications. You will develop and maintain training documentation material.
You will support Application Specialists, Field Service Engineers and Sales representatives via phone or email.
You will maintain a high level of expertise in reagents and applications, develop and maintain technical content for BD Biosciences knowledge base.
You will occasionally travel to provide support at scientific congresses and to present technical seminars to customers and colleagues as well. You will contribute to new products launches.
You have a Bachelor/Master degree in Biological or Medical sciences combined with several years of relevant experience in Immunology.
Practical laboratory experience in the use of BD Flow Cytometers, using different instruments and applications.
Knowledge in genomics and sequencing is a plus.
Fluent written and spoken language skills in the following languages (C1/C2): French, German and English.
Effective communication skills and a good presentation on the phone are very important.
Excellent presentation and training skills, with a first experience as a trainer being an advantage.
Knowledge and ability to analyze and solve technical issues whilst maintaining a customer focus.
Enjoy working in team and consider yourself to be a good team player.
A varied function with international contacts within a company with an important social contribution in a value driven
An informal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop
A very attractive remuneration package
• Please apply via www.bd.com/careers
Primary Work Location
BEL Erembodegem - Dorp 86
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.