BD (Becton, Dickinson and Company) Inside Sales Representative (f/m/d) - Technical Service in Heidelberg, Germany
Job Description Summary
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
The Inside Sales Representative (f/m/d) is accountable for the service sales growth and penetration within an assigned geographic territory by effectively selling service solution to our BD Life Sciences customers in private or public institutions such as research (pharma/biotech/academic), clinical and hospital laboratories.
The core responsibilities for this role will be to convert, renew, sell & upsell service contracts from existing and prospective customers through a customer centric approach and assist them in selecting those best suited to their needs.
The position serves as an integral partner with the regional/country Technical Service, Sales and Marketing teams.
He/she will report directly to the Area Service Sales Lead position.
Primary Duties and Responsibilities:
Manage service sales call flow as first point of contact for internal & external customers (phone & e-mails)
Identify, qualify, and close service sales and perform contract opportunity management according to the processes, systems and tools in place
Prepare, present and negotiate customer proposals by phone and emails, visit customer on ad hoc basis (10%)
Respond to customer requests related to technical service
Provide existing customers revised agreements as required (upsell) and renew accounts according to agreements on an annual basis
Responsible for the budgeting & forecasting process in collaboration with the Area Technical Service Operations Manager
Oversees the entire quotation and billing process to ensure revenue is being timely recognized and accounted for on the monthly P&L
Monitor and evaluate the sales performance and activities utilizing the BD analytics tools
Manage and maximize the time & material service sales opportunities (non-contract customers), identify opportunities for win-back
Communicate with and provide exceptional Customer Service to internal & external customers through all communication methods and professional behavior
Define and maintain the service portfolio price book and service marketing material
Alignment with regional and countries business goals
Bachelor’s degree in science, business or equivalent by experience
Proven sales experience in a commercial environment and/or healthcare industry, preferably in medical devices environment is a plus
Strong written and verbal communication, presentation and listening skills
Exhibit good organization skills and ability to develop process management skills
Fluent German and English verbal and written (mandatory)
Proficiency in MS Office and other systems such as LOTS/SAP, ServiceMax or Salesforce.com
10-20% travelling time (usually to onsite team meetings)
A professional challenge in a highly motivated team, a global environment and with long-term perspectives. A familiar working atmosphere in an innovative environment where your opinion matters. Diversity characterizes our corporate culture and we are convinced that it makes us a stronger team. We value each person as an individual with their abilities and needs. In this sense, we welcome applicants who wish to work part-time, people with severe disabilities and applicants of any gender.
Primary Work Location
DEU Heidelberg - Tullastrasse
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.