BD (Becton, Dickinson and Company) IT Infrastructure Support Engineer (m/f/d) in Heidelberg, Germany
Job Description Summary
The Site Service Delivery (SSD) team is responsible for all IT Infrastructure and IT Service Delivery. The SSD team is the gatekeeper / interface between the BD internal Business Partners, Business Functions, IT Global Infrastructure Towers and the Suppliers / Vendors servicing BD with IT services, operations, and technical project execution. Any IT technical aspects, one-time efforts, or long-term service establishment to the business, is being addressed by the SSD groups. The SSD team owns related Project Management, Project Execution, Communications Management as well as Risk and Issue Management.
The Infrastructure Support Engineer is interfacing with BP’s, IT Partners, BD IT SME’s, and Global IT Tower peers to conduct and collaborate on small, medium and large Business Projects in close partnership with BD IT suppliers.
To develop a deep knowledge of BD business functions for the assigned BD sites, including key driver goals, short and long-term roadmaps, key projects, and personnel
Act as an interface between business teams, global infrastructure, change management, and technology support teams
Manage communication of change implementations and service impacts
Provide an escalation point for when service levels are missed or at risk and coordinate resolution of issues with infrastructure, change, and support teams
Deliver locality specific solutions required by the business
Oversees projects and portfolio and technical aspects for project assessment, design, planning, execution
Provide program and project management services across all technology towers
Work with other TGS business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements
Complete the projects/improvements/deliverables needed to implement technology, processes, or services to meet BD business requirements including documentation, testing and implementation
Apply comprehensive understanding of concepts within own technical area to design relatively advanced solutions; demonstrates understanding of key business drivers
Degree in Computer Science, Business, or a related field preferred or equivalent work experience
Strong track record in an IT role, with focus on IT Infrastructure support
Experience working with outsourced providers
Experience in working with geographically distributed team members / virtual collaboration
Extensive experience in troubleshooting technical issues
Strong analytical, problem solving, organizational, and planning skills
Deep understanding of IT Infrastructure and IT Security
Familiarity with LAN/WAN technologies
Familiarity using Microsoft Office, Visio, Project, O365, MS Azure, SharePoint, OneDrive, Active Directory, Messaging, DNS, Site & Services, Group Policies and Security groups, Cisco technologies
Excellent communication skills at all levels – Fluent English and at least conversational German
Self-motivated and high degree of dependability: take ownership of tasks and get things done
The role is hybrid with 50% remote from Germany, but requires additionally willingness to travel up to 10-20% within Europe
A professional challenge in a highly motivated team, a global environment and with long-term perspectives. A familiar working atmosphere in an innovative environment where your opinion matters. Diversity characterizes our corporate culture and we are convinced that it makes us a stronger team. We value each person as an individual with their abilities and needs. In this sense, we welcome people with severe disabilities and applicants of any gender.
Primary Work Location
DEU Heidelberg - Tullastrasse
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.