BD (Becton, Dickinson and Company) Application Specialist in ICON@IBP, Singapore
Job Description Summary
Drive the technical education and utilization for the BD Biosciences reagent and instrument portfolio by providing a broad range of pre and post-sales training and support (internal and external). Instruments including hardware and software: operator training, troubleshooting, and all related after- sales technical support.
Provide on-site troubleshooting of BD Biosciences’ instruments and assays/tests. Pre and Post sales training for the BD Biosciences platforms with BD staff, distributors and end users
Provide prompt and efficient post-installation technical support to the customer. Team with Account Managers on sales calls and acting as a technical consultant/expert to provide prospective customers with technical information to assist with their purchasing decision
Perform on-site demo for customers Develop and maintain effective training materials for product platforms. Serve as customer contact in technical related problems.
Work flexible hours as business needs require, including emergency trouble shooting of instruments post office hours.
Be proficient in functionality of the instruments and understand the processes required in the troubleshooting of assays/tests
Gather customer information about technical trends/needs to support development of selling strategies and future products.
Prepare and presents seminars to customers, distributors, potential customers and BD employees as requested Participate in continuous improvement efforts of the Applications/Technical department.
Comply with all local BD established policies, procedures, and practices through consistent application of these principles.
Other duties as assigned
Primary Work Location
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.