BD (Becton, Dickinson and Company) Complaint Analyst 1 in Kedah, Malaysia
Job Description Summary
Responsible for Complaint handling activities (sample evaluation and complete investigation in TW)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform customer complaint investigations according to BOP, DOP and corporate QA guidelines.
Perform complaint handling activities and ensure in maintaining of complaint room and all equipment in the room.
Responsible to ensure complaint samples are evaluated thoroughly and analyze using correct technique and View Details: Job Requisition: R-386445 Complaint Analyst 1 Workday Proprietary and Confidential. For authorized use only. 09:56 PG 17/02/2021 Page 1 of 3 Compensation Details Organizations Company Cost Center Other able to provide appropriate root cause of defective products.
Responsible to ensure correct conclusions are made to complaint investigation specifically on unconfirmed or confirmed related to manufacturing or user related complaints.
To perform DHR review on Manufacturing (in process trend), Labeling (IFUs/Product Information) and FMEAs (severity), any similar cases or machines or operations related to complaint samples. 6. To provide daily report on the customer complaint
Primary Work Location
MYS Kedah - Bard Kulim (Malaysia)
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.