BD (Becton, Dickinson and Company) ASC CIC Analyst (Japanese Speaking) in Kuala Lumpur, Malaysia

Job Description Summary

This position reports to the CIC Lead This position receives and responds to inbound inquiries and communications from BD customers regarding matters in Greater Asia and helps process routing activities in our Human Capital Management System, Workday

Job Description

Key Responsibilities (Top tasks & outcomes for which this position will be accountable)

  • Process inbound Tier 1 ASC Support interactions from Customers (phone and email) such as general inquiries, feedback or incidents using call scripts to provide answers.

  • Use computerized system for tracking, information gathering, and/or troubleshooting.

  • Answer inquiries and resolves problems of basic to moderate complexity.

  • Document issues and identifies appropriate actions to resolve inquires to processes managed by the Greater Asia.

  • Actively re-direct incoming callers to self-service options through call scripts.

  • Teach clients to be self-sufficient by teaching them how to use direct access tools and the knowledge management portal

  • Perform proactive outbound follow-up communications, as necessary.

  • Execute standard Workday processes.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.