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BD (Becton, Dickinson and Company) Associate Manager/Manager Quality Continuous Improvement in Kuala Lumpur, Malaysia

Job Description Summary

The Associate Manager will be accountable for the analysis of end-to-end (E2E) Quality business processes performance and its related cross-process integrations. Using Continuous Improvement (CI) methodologies and advanced statistical tools, the incumbent is responsible for partnering with Business, Regional, Functional and Technical stakeholders to analyse, design, deliver, sustain and continuously improve the E2E Quality processes and system solutions.

Collaborating with Quality & other cross-functional teams to drive efficiency in Quality processes through harmonization of business practices and standardization of processes and tools. The position is also a key enabler of continuous improvement activities in current business processes that will improve resource utilization and organizational flexibility.

The incumbent is responsible to ensure appropriate metrics are defined, measured and analyzed for continuous improvement opportunity and Quality performance. Additionally, the incumbent will provide quantitative & qualitative analysis and insights relevant to the Greater Asia Quality Leadership Team (GA QLT); comfortable working on independent analytics projects and also be able to work with specialist experts on larger, more complex initiatives.

The individual must be able to work with our internal customers to take projects from project definition, initiation through project close out. This includes: establishing and controlling scope, creating and managing project schedules, generate scorecards that show progress against plan, plan and control project budgets, create and present management reports, communication planning and execution, project integration management, time management, issue/risk management, project quality management, etc.

Job Description

  • Lead and drive project team on CI program.

  • Apply continuous improvement methods such as lean manufacturing to enhance safety, product quality, reliability or cost-effectiveness.

  • Develop improvement programs to evaluate processes & systems to enhance Quality processes focusing on process standardization & enhancing customer experience.

  • Conduct time-studies in the Regional Complaint Centre (RCC) in order identify constraints and balance line to remove bottleneck.

  • Develop or improve methods for value stream mapping / RCC capacity analysis, in order to identify and predict capacity constraints ahead of time.

  • Use lean and/or statistical tools/methods in a structured approach for data analysis in order to identify improvement potential.

  • Manage cross-functional projects independently and coordinate the implementation.

  • Analyze technology, resource needs to plan and assess the feasibility of projects.

  • Provide technical expertise or support related to data/statistical analysis.

  • Provide training on lean/statistical tools to support continuous improvement program.

  • Prepare management reports by collecting, analyzing and summarizing information, trends and statistical data, pitching to executive leadership level.

  • Executes any tasks and/or projects as assigned by the Associate Quality Manager, Project Management, Greater Asia.


  • Certified Lean Six Sigma Black Belt

  • ISO 9000, ISO 13485 or US FDA QSR

  • Deep process knowledge in one or more domains in an organisation

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email