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BD (Becton, Dickinson and Company) Service Integration Partner in Kuala Lumpur, Malaysia

Job Description Summary

The Service Integration Partner will play a key role in ensuring BD’s service management platform meets objectives by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be implementing workflows specifically, gathering business requirements, facilitating UAT sessions and assisting in change management strategies and plans that maximize employee adoption and usage and minimize resistance to our service integration platforms and center technology. The Service Integration Partner will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Job Description


  • Facilitate process mapping sessions in which business requirements are gathered

  • Manage stakeholders

  • Conduct stakeholder UAT sessions

  • Assist stakeholders with assessing change impact

  • Identify, analyze, prepare risk mitigation tactics

  • Identify and manage anticipated resistance

  • Consult and coach center teams

  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

  • Support communication efforts

  • Support training efforts

  • Support and engage senior leaders

  • Coach managers and supervisors

  • Evaluate and ensure user readiness

  • Track and report issues

  • Define and measure success metrics and monitor change progress

  • Support change management at the organizational level

  • Manage the portfolio at the center level


  • Service NOW – specifically Enterprise Service Management Suite

  • Ability to gather business requirements through process mapping activities

  • Experience and knowledge of change management principles, methodologies and tools

  • Exceptional communication skills – both written and verbal

  • Excellent active listening skills

  • Ability to clearly articulate messages to a variety of audiences

  • Ability to establish and maintain strong relationships

  • Ability to influence others and move toward a common vision or goal

  • Flexible and adaptable; able to work in ambiguous situations

  • Resilient and tenacious with a propensity to persevere

  • Forward looking with a holistic approach

  • Organized with a natural inclination for planning strategy and tactics

  • Problem solving and root cause identification skills

  • Able to work effectively at all levels in an organization

  • Must be a team player and able to work collaboratively with and through others

  • Acute business acumen and understanding of organizational issues and challenges

  • Familiarity with agile project management approaches, tools and phases of the project lifecycle

  • Experience with large-scale organizational change effort

SKILLS/ Qualifications

Strategic Planning, Customer Focused, Global and Collaborative Mindset, Influencing , Developing Budgets, Organizational Astuteness, Business Knowledge, Software Architecture, Network Design and Implementation, Planning, Database Design, Leading teams to Address Complex Business Requirements, Problem Solving




BS/BA degree in Business Administration, Engineering or related Analytical field


  • 5+ years’ experience in process mapping

  • Experience driving and influencing teams at all levels

  • Strong devotion to customer service

  • Ability to interact with senior management, external client organizations and vendors

  • Ability to develop and maintain client relationships

  • Work with leadership to develop and implement strategies in support of BD’s vision and values

  • Lean Six Sigma Green Belt (Preferred)

  • Experience in working with team members from multi-cultural environmentsTravel: Up to 10% travel may be required.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.