BD (Becton, Dickinson and Company) Team Leader, Order Management in Kuala Lumpur, Malaysia
Job Description Summary
The Team Leader, Order Management is responsible for the management of the Order Management function within the GA SSC.
This includes leading a group of associates and overseeing operations to
deliver transactional processing services to the various entities and business units in accordance to the Service Level Agreement
operate within methodologies and processes aligned to the Corporate SSC model
oversee team members’ work and performance
meet performance and productivity goals
represent all continuous improvement process at cross functional meetings
comply with relevant Regulatory requirements eg SOX, GDPMDS, ISO etc
allocate resources to support other initiatives
Lead and manage the associates and operations, namely customer master data management, order processing, pricing validation, backorder management, discrepancy management and service/contract billings, with additional processes to be included as required.
Maintain good working relationships with distributors/end customers, internal stakeholders and other related functions.
Conduct Customer/Distributor Surveys
Conduct regular meetings with Key Stakeholders eg Countries, Business to update on performance and obtain feedback
Escalate delays as appropriate
Recruit, develop and manage a process team to achieve individual and team objectives and operational goals.
Lead and participate in projects to standardize policies, procedures and processes across programs and operational units.
Develop strategies for change management and leads change efforts for specific projects.
Monitor metrics and publish performance indicators to control operational cost and quality.
Review and analyze business processes, procedures, and systems to identify risks and priorities for improving operational effectiveness and order management.
Collaborate with department manager and other SSC / SCM functions stakeholders to develop and implement realistic short term and long-term solutions. This will cover Order Management activities in SSC and in-country.
Conduct Compliance audits and training as required.
Conduct periodic one to one and yearly performance review
Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
Comply with all ISO 13485 requirements and BD policies.
Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
Regularly provides department manager with relevant information regarding activities, problems, issues related to Order Management Representatives, Specialists, Executives and Senior Executives assigned accounts and tasks.
Plans, coordinates and oversees training of Order Management Representatives, Specialists, Executives and Senior Executives.
Monitors work performed by Order Management Representatives, Specialists, Executives and Senior Executives. Keeps department manager informed of any workload issues or other problems and assists in planning and implementing solutions for same, including providing coverage during absences.
Perform any other tasks as assigned.
- Bachelor’s degree in Supply Chain, Logistics, Business Administration, Statistics, Economics or related discipline
Minimum 5 years in Order Management, with 1 – 2 years managing a team
Experience working with metrics and performance indicators for continuous improvement
Experience in constructing objectives, standards & procedures
Experience working in a cross-functional and international multi-site environment
VI. Required Knowledge and Skills
Highly customer and business oriented
Highly adaptive and able to work under pressure
Energetic and enthusiastic approach to work
Ability to work independently and strategically
People management skills with previous experience of managing a team (direct/Indirect)
Excellent analytical, interpersonal & communication skills
Fluent in English. Knowledge of other Asian languages is an added asset
Primary Work Location
MYS Kuala Lumpur - Jalan Kerinchi