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Job Information

BD (Becton, Dickinson and Company) Team Leader, Order Management in Kuala Lumpur, Malaysia

Job Description Summary

The Team Leader, Order Management is responsible for the management of the Order Management function within the GA SSC.

This includes leading a group of associates and overseeing operations to

  • deliver transactional processing services to the various entities and business units in accordance to the Service Level Agreement

  • operate within methodologies and processes aligned to the Corporate SSC model

  • oversee team members’ work and performance

  • meet performance and productivity goals

  • represent all continuous improvement process at cross functional meetings

  • comply with relevant Regulatory requirements eg SOX, GDPMDS, ISO etc

  • allocate resources to support other initiatives

Job Description

Key Responsibilities

  • Lead and manage the associates and operations, namely customer master data management, order processing, pricing validation, backorder management, discrepancy management and service/contract billings, with additional processes to be included as required.

  • Maintain good working relationships with distributors/end customers, internal stakeholders and other related functions.

  • Conduct Customer/Distributor Surveys

  • Conduct regular meetings with Key Stakeholders eg Countries, Business to update on performance and obtain feedback

  • Escalate delays as appropriate

  • Recruit, develop and manage a process team to achieve individual and team objectives and operational goals.

  • Lead and participate in projects to standardize policies, procedures and processes across programs and operational units.

  • Develop strategies for change management and leads change efforts for specific projects.

  • Monitor metrics and publish performance indicators to control operational cost and quality.

  • Review and analyze business processes, procedures, and systems to identify risks and priorities for improving operational effectiveness and order management.

  • Collaborate with department manager and other SSC / SCM functions stakeholders to develop and implement realistic short term and long-term solutions. This will cover Order Management activities in SSC and in-country.

  • Conduct Compliance audits and training as required.

  • Conduct periodic one to one and yearly performance review

  • Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.

  • Comply with all ISO 13485 requirements and BD policies.

  • Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.

  • Regularly provides department manager with relevant information regarding activities, problems, issues related to Order Management Representatives, Specialists, Executives and Senior Executives assigned accounts and tasks.

  • Plans, coordinates and oversees training of Order Management Representatives, Specialists, Executives and Senior Executives.

  • Monitors work performed by Order Management Representatives, Specialists, Executives and Senior Executives. Keeps department manager informed of any workload issues or other problems and assists in planning and implementing solutions for same, including providing coverage during absences.

  • Perform any other tasks as assigned.


  • Bachelor’s degree in Supply Chain, Logistics, Business Administration, Statistics, Economics or related discipline


  • Minimum 5 years in Order Management, with 1 – 2 years managing a team

  • Experience working with metrics and performance indicators for continuous improvement

  • Experience in constructing objectives, standards & procedures

  • Experience working in a cross-functional and international multi-site environment

VI. Required Knowledge and Skills

  • Highly customer and business oriented

  • Highly adaptive and able to work under pressure

  • Energetic and enthusiastic approach to work

  • Ability to work independently and strategically

  • People management skills with previous experience of managing a team (direct/Indirect)

  • Excellent analytical, interpersonal & communication skills

  • Fluent in English. Knowledge of other Asian languages is an added asset

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email