BD (Becton, Dickinson and Company) Jobs

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Title: Customer Support Specialist

Reports to: Manager, Tech Call Center

Location: Lakewood, CO

Travel: Less than 20%

MedKeeper, a BD company, creates cloud-based mobile applications to help health care professionals better manage pharmacies and track medications. We are in search of passionate, dedicated, and talented people to join our team. We offer a full range of benefits, but most importantly a work environment focused on elevating one another, delivering innovative solutions, and providing outstanding customer service. We believe that exceptional people create a great culture and ultimately, an outstanding business.

MedKeeper is an award-winning company based in Lakewood, Colorado. MedKeeper has been named the KLAS Category Leader for IV Workflow Management year over year since 2017 as well as “Top Vendor-In-Use” by Pharmacy Purchasing and Products (PP&P) for our PharmacyKeeper Verification application in 2020.

The Customer Support Specialist (CSS) will apply their hospital pharmacy experience while being responsible for supporting the entire implementation team throughout the implementation process and assisting our customers with ongoing support. The CSS must be proactive in supporting team members, learning new technology, and facilitating customer success. This role requires an individual that is detail-oriented, organized, and efficient at managing multiple projects.

A strong candidate excels in a team environment and strives to improve upon current processes and procedures. Further, the desired candidate exhibits polished customer service skills and enjoys troubleshooting issues for both customers and team members. This role has many advancement opportunities throughout our organization.

Responsibilities:

• Assist end-users with questions and problems during business hours and during rotating on-call responsibilities

• Contribute to implementations to ensure desired client objectives and goals are met

• Diagnose problems/issues and resolve with a client or generate support tickets as needed

• Develop expertise with MedKeeper applications

• Enter clients’ data and configure applications to ensure desired product functionality

• Proactively seek new tasks/projects to assist implementation teams

• Provide administrative assistance to cross-functional teams as needed 


Qualifications:

• Bachelor’s or Associate’s degree or in the process of obtaining a degree is preferred 


• Experience in a hospital pharmacy setting, and CPhT certification is a plus

• 1-2 years in customer service and/or data entry role is beneficial, but not required for the right candidate 


• Ability to work independently; must be able to manage deadlines and multiple projects concurrently

• Strong written, verbal, telephone, and interpersonal communication skills

• Proven ability to work as a member of a team 


• Exhibits professionalism, commitment to excellence, detail orientation, and accountability 


• Strong organizational skills with a proactive approach to problem-solving 


• Proficiency with MS Office applications 


For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CO - Lakewood

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information

$30.10 - $49.60

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.