BD (Becton, Dickinson and Company) Ingénieur Informatique laboratoire in Le Pont-de-Claix Cedex, France
Job Description Summary
Reporting to the European Laboratory Informatics Manager, the European Laboratory Automation Informatics Specialist (LAIS) works in team with other BD stakeholders and is responsible for delivering product expertise for network configuration and computer infrastructure for the implementation of our lab auto solutions at customer site, troubleshooting for middleware solutions, information systems Integration and roll out BD remote support tools.
LAIS works closely with workflow & customer solutions team IDS (Integrated Diagnostic Solutions) Europe and IDS Lab Automation Project Managers Team to provide our customers with the best user experience.
As a subject matter expert, you will provide regional support to customers of BD’s middleware products and related informatics and connectivity solutions. You will work with regional and local country teams to successfully deploy competencies in implementation and post-sales support processes. As such, you are expected to work directly with customers, local Informatics specialists, Field Service Engineers, Application Specialists, Commercial teams.
The position is field-based, anywhere in France, with around 50% of travel.
In this role you will be responsible for:
Supporting the implementation for all informatics aspects of the BD Lab Automation at customer site as trusted advisor of the Microbiology laboratory during implementation and post-implementation.
Collaborating internally to execute comprehensive project plans for implementation.
Configuration of BD Lab Automation Data Management Solution at customer sites, including the Lead implementation of LIS (Laboratory Informatic Specialist) connectivity and customization of the software to the customer’s existing and unique laboratory setting/system.
IT server installations
Managing and responding sharply to direct support requests from customers and local teams to troubleshoot technical issues related to BD’s middleware installations.
Assisting the regional, global Support, R&D, quality and regulatory departments to determine the root cause of product issues and providing feedback on product design and performance to drive product improvements.
Identifying product improvement needs, performance issues and key concerns
Ensuring that field corrective actions are properly implemented.
Rolling out new product releases, or updating any new version of BD middleware solution.
To be successful in this role :
You will have a degree in computer sciences/networking or in any technical field or comparable, demonstrable knowledge.
You will have a minimum of 3 years experience in a field-based support role, preferably with experience in flow cytometry, microbiology, molecular diagnostics or BD medical devices. Specifically, experience supporting middleware solutions in hospital or laboratory IT environment.
Experience as a 3rd line support engineer is a plus.
You have excellent interpersonal and communication skills and business fluency in English and French.
You are an expert of information systems, including computer hardware, operating system configuration, network design and troubleshooting and virtualization technologies.
You possess high level of experience in information security with knowledge of SQL server installations and troubleshooting, SQL queries.
You will have a high level of experience with connectivity to LIS systems (ASTM, HL7, interfacing projects).
If you’re a team player who is passionate about healthcare and offering solutions to our customers that can make a difference, looking for a challenge in a very dynamic environment, and we’ve just described your career aspirations, then please click on the APPLY button.
A professional challenge in a highly motivated team, a global environment and with long-term perspectives. A familiar working atmosphere in an innovative environment where your opinion matters.
Diversity characterizes our corporate culture and we are convinced that it makes us a stronger team. We value each person as an individual with their abilities and needs. In this sense, we welcome applicants who wish to work part-time, people with severe disabilities and applicants of any gender.
Company car provided.
Primary Work Location
FRA Le Pont-de-Claix Cedex
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.