BD (Becton, Dickinson and Company) Responsable Portefeuille Projet Client H/F in Le Pont-de-Claix Cedex, France
Job Description Summary
BD Medical - Pharmaceutical Systems is a global leader in supplying the pharmaceutical industry with innovative, high-quality, clinically-proven and customized pre-fillable parenteral drug delivery systems. Our offering includes an extensive portfolio of pre-fillable syringes, self-injection systems, safety and shielding solutions. Our products are designed to protect, package and deliver
drug therapies and to maximize healthcare worker and patient safety.
You are the one who can make the difference. Join us and be a crucial part of advancing the world of health!
In the context of a large investment for capacity expansion across the worldwide industrial network, we are curently recruiting an experienced Customer Project Portfolio manager who will report to the Global Customer Projects Portfolio Director.
In this role, you will manage a dedicated portfolio of customer projects within the pharmaceutical industry focused on capacity, including reporting and measurement. You will ensure that the projects defined for your assigned customers are properly executed and delivered on both side. The overall objective is to activate each and every new capacity on time so to maximize supply to customers and patients, sustain the growth and become ahead of the market demand.
This role is the liaison between BD and the targeted Customers from the pharmaceutical industry. You will lead the collaboration and the joint execution during all steps of the project interaction, from the early engagement step until the commercial ramp-up of each new capacity.
You will synchronize the mechanisms for Customers and BD to mutually manage expectations, relationships, and commitments to achieve:
Capacity implementation objectives
Project schedule / delivery dates
Change control and Regulatory approval
You will need to achieve excellence in joint Project Management and maximize BD performance and value to our customers. As a role extension, you will act as a Value integrator to permanently highlight the integrated value that customers benefit from BD and our products.
Closely work with BD project teams and related functions to ensure close integration and detailed execution of the defined Capacity projects with each customer in scope and ensure full alignment with the BD Capacity Expansion program
Ensure timely communication of decisions, issues and risks affecting customer commitments and/or customer supply plan and perform regular projects risks assessment with follow-up on the mitigation plan.
Maintain project portfolio metrics, tracking and reporting mechanisms to enable a coordinated view of the project portfolio for assigned customers.
Provide customer programs and projects with consistent project management standard methodologies and tools that drive predictable execution and customer satisfaction.
Organize and lead relevant project forums with customers, aligned with our Governance model.
Communicate internally and externally on projects achievements, metrics, risks and mitigation plans. Recommend prioritization upon need. Perform ad-hoc Lessons Learned sessions with the customers. Collect feedback for continuous improvement.
Additonnally you will be responsible for the overall support relationship with assigned customers to maximize satisfaction, adoption of BD solutions/recommendations, and retention aiming to balance the relationships and further develop the partnership.
Who are you?
Ideally coming from an Engineering or Master background in a technical field, you have a proven experience of minimum 8 years in an industrial Project/Program management role within a global cross-functional environment. You have also a strong experience working with customers or alternatively with suppliers, preferably in a B2B environment with close collaboration mode.
You have a solid understanding of project complexity, growing in scope with financial impact and are able to look after senior management, including customer communications.
Essential skills :
Good understanding of customer journey in terms of Pharmaceutical Development and Manufacturing
Proven knowledge in Industrial capabilities, Manufacturing, and Product development
Good level of Discernment: ability to articulate and showcase value
Agility in navigating in a matrix environment, with international experience preferred and cross-functional leadership
Flexibility to travel up to 20% of your time; including international travel.
Resilience & get-go attitude
Proficiency in English is required, additional language such as French would be a strong plus
Primary Work Location
FRA Le Pont-de-Claix Cedex
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.