BD (Becton, Dickinson and Company) Technical Services Engineer - Medical Device in Le Pont-de-Claix Cedex, France
Job Description Summary
BD Medical Pharmaceutical System (BDM-PS) provides industry-leading needle technologies, prefillable syringes, safety and shielding systems, and self-injection systems for pharmaceutical and biotech companies across the globe.
Inside BDM-PS, this position is reporting to the manager technical services, regional accounts. As part of the technical service team, the technical services engineer will manage technical/scientific activities and will serve as the primary technical contact with the assigned regional accounts customer.
Actively supports commercial organization strategy and objectives by building effective technical working relationships with customers.
Understands, on a deep level, the technical needs and issues that customers are facing and develops that knowledge into workable solutions.
Enables BD commercial strategy by driving uptake of strategic products and value shifting.
Actively promotes BD capabilities and services and drives service revenue for appropriate customer segment.
Is the technical expert coordinating with internal functions, customers, and/or 3rd parties as needed in the defined region to meet customer commitments and ensure customer satisfaction.
Defines and implements innovative communication and knowledge sharing tools for internal or external use.
Serves as technical or scientific interface and represents BD in external forums such as major conferences.
Drives upstream (pipeline) technical customer relationship:
Serves as primary point of contact for technical topics on assigned accounts and facilitates expert-to-expert discussions when needed.
Establishes communication routine or forum with customers that is aligned with BD commercial strategy. Ensures customer communication is consistent, timely and well positioned.
Applies understanding of BD commercial strategy to drive the upstream technical contribution to accounts in alignment with BD commercial strategy (ex. service offer, strategic offer promotion, value-shifting)
Participates in technical customer meetings, technical visits at plants, and/or conferences.
Builds a network at customer of key stakeholders that will increase level of trust and influence.
Acts as the liaison between the customer and internal parties:
Closely coordinates with account cross-functional core team and other internal groups (functions, platforms, regional leaders) to review account strategy, discuss and resolve challenges, and provide updates.
May be a key participant in therapeutic segment cross-functional meetings
Handles complex concepts and situations, navigates the matrix/network, effectively influences, and escalates as appropriate to drive optimal win-win solutions.
Is the Voice Of Customer (VOC) internally
Serves as a technical expert:
Accurately collects, analyzes, challenges, and synthesizes customer requests/inputs and translates these into appropriate responses, solutions, services and action plans
Educates customers or internal associates on technical aspects of Pharmaceutical Systems products and process as appropriate:
Advises on product solutions for needs
Answers medium level technical questions and coordinate with R&D to provide answers to more complex technical questions
Gathers competitive intelligence, market and customer trends, and customer unmet needs. Stays abreast of changing regulations, standards and environment impacting the component, medical device, and pharmaceutical industries
Shares gathered intelligence and technical findings across TS team, BD network, and 3rd parties as appropriate
Understands and promotes BD capabilities at customers, conferences or other forums
Develops materials and tools:
Develops training modules, video, or other materials as appropriate on our products, services, and/or processes
Develops promotional materials such as content for videos or web applications for technical support, services and customer experience/journey as well as external presentations for select scientific conferences
Creates proactive document packages, RTUs and FAQs to support customer development, commercialization, and LCM of BDM-PS products
May be required to provide back office support to TS team (e.g. service quotation, request tracking)
B.S. or M.S. or PhD. in chemistry, engineering, or other relevant field with min. 5-7 years of industrial experience in a large pharma/biotech or medical device company.
Primary Work Location
FRA Le Pont-de-Claix Cedex
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.