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BD (Becton, Dickinson and Company) Customer Success Manager - Combination Product Consultation (Hybrid Position) in Le Pont-de-Claix, France

Job Description Summary

Are you searching for a new opportunity ?

You may have the expertise we are looking for.

We have an exciting opportunity for a Customer Success Manager, Combination Product Consultation - at BD Medical Pharmaceutical Systems (PS).

PS provides industry-leading needle technologies, prefillable syringes, safety and shielding systems, and self-injection systems for pharmaceutical and biotech companies across the globe.

You will report to the Director of Technical Services.

As part of PS Technical Services team, you will drive the technical and scientific strategy to accelerate adoption and commercialization of BD products and services.

In tandem with the PS Sales organization, you will establish strong working relationships with customers and serve as a go-to-partner in providing scientific and consultative support and enabling new customer-centric solutions.

You will serve as a key technical interface for PS both internally and externally and will be key to establishing strong stakeholder network.

Job Description

Your primary duties and responsibilities:

  • Serves a combination products expert, provides customer consultation and education to support customer drug delivery device selection and qualification

  • Develops deep technical partnerships with customers to support overarching commercial goals to drive adoption of strategic products and services

  • Works with sales organization to develop account/territory strategies with specific objectives and action plan

  • Grows and drives the pipeline by prospecting, identifying, and evaluating new opportunities

  • Supports prospecting activities through technical assessment, recommendation, and education on BD products and service solutions

  • Develops strong relationships with key opinion leaders/companies as relevant to support of the business strategy

  • Serves as technical or scientific interface in external forums such as major conferences, industry groups and/or government agencies

  • Gathers market and competitive intelligence through customer interactions and other sources, and by attending trade shows and conferences

  • Keeps abreast of and anticipates major industry trends, scientific developments and future customer needs to drive critical business decisions and differentiate BD from competition

3 days of teleworking are possible

Your knowledge and skills:

  • Experience and strong understanding of drug development process, including methodology, timelines, testing, data and regulatory requirements

  • Knowledge of design control and system integration

  • Working knowledge of industry standards and requirements (ex. ISO)

  • Strong industry knowledge of the injectables market, including but not limited to customers, marketed products,key stakeholdersand service providers

  • Experience selling/supporting sales with product/service promotion


  • Education: B.S. or M.S. or PhD. (preferred) in science or engineering, or other relevant discipline plus relevant experience related to combination product or medical device development and/or testing

  • Min. 8-10 years of industrial experience working in technological role within pharma combination products (preferred)/biotech or medical device company

Primary Work Location

FRA Le Pont-de-Claix Cedex

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email