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BD (Becton, Dickinson and Company) Complaints Data Entry Coordinator in Le Pont, France

Job Description Summary

The Complaints Data Entry coordinator is responsible for the registration of customer complaints, and for the management of related samples.

You facilitates internal communication pertaining to complaints management, especially with Customer Quality Managers, investigators and Support Functions, to ensure that complaints are properly recorded in applicable lead times.

Job Description

The Difference of One

We are currently recruiting an experienced Complaints Data Entry Coordinator to join our Worldwide Quality Department in Le Pont de Claix (Grenoble).

You are the one who can make the difference.

Join us and be a crucial part of advancing the world of health!

Complaints Data Entry

As the Complaints Data Entry reporting to the Quality Investigation Manager, you are responsible for

  • Enter complaints

  • Provide acknowledgment notice to customers

  • Verify information received is complete

  • Follow-up with customers when additional information is needed

  • Assign investigation tasks, as needed, to the appropriate sites

  • Support for sample management – labeling, logging, sending samples to appropriate site

  • Support for complaint closure – verifying all tasks are complete before closing a complaint

About you

  • Fluent in English

  • Preferred basic knowledge of regulations of medical devices environment (such as ISO13485, 93/42/EEC 21CFR820) or pharmaceutical products (Eur GMP, 21CFR210/211)

  • Technical writing preferred

  • Communication across cultures / regions

  • Discipline, rigor and organization skills

  • Attention to detail

  • Teamwork abilities

If this describes you and your career aspirations, then please click on the APPLY button.

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Primary Work Location

FRA Le Pont-de-Claix Cedex

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.