BD (Becton, Dickinson and Company) Complaints Data Entry Coordinator in Le Pont, France
Job Description Summary
The Complaints Data Entry coordinator is responsible for the registration of customer complaints, and for the management of related samples.
You facilitates internal communication pertaining to complaints management, especially with Customer Quality Managers, investigators and Support Functions, to ensure that complaints are properly recorded in applicable lead times.
The Difference of One
We are currently recruiting an experienced Complaints Data Entry Coordinator to join our Worldwide Quality Department in Le Pont de Claix (Grenoble).
You are the one who can make the difference.
Join us and be a crucial part of advancing the world of health!
Complaints Data Entry
As the Complaints Data Entry reporting to the Quality Investigation Manager, you are responsible for
Provide acknowledgment notice to customers
Verify information received is complete
Follow-up with customers when additional information is needed
Assign investigation tasks, as needed, to the appropriate sites
Support for sample management – labeling, logging, sending samples to appropriate site
Support for complaint closure – verifying all tasks are complete before closing a complaint
Fluent in English
Preferred basic knowledge of regulations of medical devices environment (such as ISO13485, 93/42/EEC 21CFR820) or pharmaceutical products (Eur GMP, 21CFR210/211)
Technical writing preferred
Communication across cultures / regions
Discipline, rigor and organization skills
Attention to detail
If this describes you and your career aspirations, then please click on the APPLY button.
Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/
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Primary Work Location
FRA Le Pont-de-Claix Cedex
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.